Acer Spin 3 SP313-51N touch screen not working

stupidnamereqs
stupidnamereqs Member Posts: 8

Tinkerer

edited December 2021 in Swift and Spin Series
I purchased an Acer spin 3 a few months ago for class. Lately the touch screen only works seldomly. In those instances, I needed to remove the pen, then replace the pen, then close the screen and unlock the laptop again. Until today that worked. Now I can't get the touch screen to work at all. My drivers are up to date, and I've tried with fast startup on and off.
Any help?

​//Edited the content to add model name.   ​

Answers

  • billsey
    billsey ACE Posts: 35,677 Trailblazer
    Which Spin 3 model do you have? It should be something like SP3xx-xxx-xxxx. Do you see anything in Device Manager when it's in failure mode?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    billsey said:
    Which Spin 3 model do you have? It should be something like SP3xx-xxx-xxxx. Do you see anything in Device Manager when it's in failure mode?
    It's a SP313-51N. 
    I'm not sure what to look for in device manager.
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    Anybody able to help me out here? Or should I just return this/take it for repairs?
  • billsey
    billsey ACE Posts: 35,677 Trailblazer
    Look for anything in Device Manager that's flagged, even if it's not obviously connected to the touch screen. The touch screen digitizer sits behind an internal USB port, so an issue with that USB hub could easily cause these types of symptoms.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    billsey said:
    Look for anything in Device Manager that's flagged, even if it's not obviously connected to the touch screen. The touch screen digitizer sits behind an internal USB port, so an issue with that USB hub could easily cause these types of symptoms.
    I just checked and there is nothing at all in the device manager that is flagged
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    I'm still having the same problem. Is there anyone who knows what could possibly be causing it that I haven't already checked?
  • billsey
    billsey ACE Posts: 35,677 Trailblazer
    For the last year or so, as Microsoft does background updates to better support Windows 11, they have triggered an event in the USB drivers to corrupt data on some of the internal chipset ports. If it's corrupted bad enough the port is just no longer recognized and any devices connected to that port just disappear. If it's not quite as as bad, the port shows up, but the devices fail to initialize and generate errors. I haven't found a foolproof method to fix it, but usually it does fix itself after a while, often right after another update from MS. Sometimes you can find the port as a hidden device in Device Manager, which allows a uninstall/reinstall that can clean it up. You might check with the Intel driver site to see if they have updated chipset drivers beyond what MS pushed with Windows Update.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    billsey said:
    For the last year or so, as Microsoft does background updates to better support Windows 11, they have triggered an event in the USB drivers to corrupt data on some of the internal chipset ports. If it's corrupted bad enough the port is just no longer recognized and any devices connected to that port just disappear. If it's not quite as as bad, the port shows up, but the devices fail to initialize and generate errors. I haven't found a foolproof method to fix it, but usually it does fix itself after a while, often right after another update from MS. Sometimes you can find the port as a hidden device in Device Manager, which allows a uninstall/reinstall that can clean it up. You might check with the Intel driver site to see if they have updated chipset drivers beyond what MS pushed with Windows Update.
    Is this an issue even if I haven't updated to Windows 11?  Or would switching to 11 perhaps fix it?  Or is this something that is specific to systems that are already on 11?
  • billsey
    billsey ACE Posts: 35,677 Trailblazer
    It doesn't seem to be tied to any specific Windows version, rather it's likely tied to the update process itself. We've seen it both in Windows 10 and in Windows 11. Sometimes you can do a rollback and it's fixed, sometimes it's not...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    So basically while MS continues to do updates, I'm screwed regardless? Sometimes my touchscreen will work and sometimes it won't? 
  • stupidnamereqs
    stupidnamereqs Member Posts: 8

    Tinkerer

    billsey said:
    It doesn't seem to be tied to any specific Windows version, rather it's likely tied to the update process itself. We've seen it both in Windows 10 and in Windows 11. Sometimes you can do a rollback and it's fixed, sometimes it's not...
    I do appreciate your replies and assistance btw.
  • billsey
    billsey ACE Posts: 35,677 Trailblazer
    Yes, the whole thing has been very frustrating, since it doesn't seem to be able to be pinned down to any one update.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Widyan
    Widyan Member Posts: 36 Troubleshooter

    I had the same issue and still it's not sorted but finally,

    I find the issue finally. It's related to the temperature when the LapTop is in the Air Condition cool environment touch works perfectly and when temp goes over 26° C It's not working.Can anyone give an exact reason or the solution?

    Try to move your laptop in to cool place and try again.

  • Axxo
    Axxo Member, Ally Posts: 1,350

    If your cursor will not move or your touchpad is not working at all:

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.CenterMediumAccessibilityDelete
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.