distorted sound when on battery Helios 300

drolkrad

Every time I go on battery, the sound becomes staticky and distorted. This is on earbuds, several types, and the speakers. Win10. I've run the troubleshoot many times-'can't find the problem'. Rolled back and updated drivers. Nothing

Easwar

Hi @drolkrad,

When you are getting this sound while playing, watching movies or randomly.

William_mk2

drolkrad


You say "Every time I go on battery, the sound becomes staticky and distorted."


I understand that it will be working fine when you plug the charger...

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

 

Try windows x 

go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 

 

It should work fine.. 

If it is still not working... 

Try windows x 
Go to device manager - Go to sound video and game controllers.  Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

If it is still not working 
Uninstall the sound driver from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the sound driver 

It should work fine..  

If is is still not working then we can remove or replace the battery and check to isolate the issue ....

 

Impervious

drolkrad said:

Every time I go on battery, the sound becomes staticky and distorted. This is on earbuds, several types, and the speakers. Win10. I've run the troubleshoot many times-'can't find the problem'. Rolled back and updated drivers. Nothing

Are using a 3.5mm jack audio out port? If so try running Nvidea Geforce Experience Software to turn on GPU and then reconnect the 3.5mm jack.

Easwar

Hi @drolkrad,

Is there any damages on it. 

Erick-Acer_Retired

Hi @ drolkrad
Did you try to reinstalled the drivers. look like an port issue 

Easwar

Hi @drolkrad,

Is there any update.