Nitro 5 won't turn on, shows no signs of life - AN515-55-53AG

SevaLoginov
SevaLoginov Member Posts: 2 New User
edited December 2021 in Nitro Gaming
Power/charge LEDs both stay off no matter what I do.

Tried the trick with removing battery and holding power button for 30 seconds, no luck.

Charger is good, I checked with voltmeter, it puts out 19 volts

My laptop does NOT have the battery reset hole 

Any ideas?

This happened shortly after I replaced a cracked screen. I did not open the main body of the laptop when I did that.

Laptop model is AN515-55-53AG

​//Edited the content to add model name.   ​

Answers

  • William_mk2
    William_mk2 Ally Posts: 3,829
    SevaLoginov

    I understand "This happened shortly after I replaced a cracked screen"    Sometimes if the components are not fixed properly in the right way then you will not be able to turn on the computer.    You might have to reset the components one more time.    

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If it is still not working then please try to reset the components one more time and check it.. 


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  • StevenGen
    StevenGen ACE Posts: 8,441 Trailblazer
    edited December 2021
    Power/charge LEDs both stay off no matter what I do.

    Tried the trick with removing battery and holding power button for 30 seconds, no luck.

    Charger is good, I checked with voltmeter, it puts out 19 volts

    My laptop does NOT have the battery reset hole 

    Any ideas?

    This happened shortly after I replaced a cracked screen. I did not open the main body of the laptop when I did that.

    Laptop model is AN515-55-53AG

    Just as an addition and as you haven’t told us what Nitro model you have? But and if you don’t have a reset pin at the base of the laptop then, it must be one of the later models that the “Battery Reset” requires you to “Press the Power button for 9 seconds to reset the battery” which this applies to the models like AN515-55 that I'm refering to.

    Also and when you say “I did not open the main body of the laptop when I did that” is a big worry as you always have to disconnect the battery and any power to the laptop when you change the LED screen, as you could have shorted a plug and/or circuitries in your laptop that coincides with the power circuitries such as mosfet, capacitors, fuses etc that enables the LED to work and to power your laptop on and that needs to be checked and replaced. My advice to you is and if all the above does not work then, either take/send your laptop to Acer or take your laptop to an experienced tech that can analyse/change the damaged circuitries and fix your laptop.


  • SevaLoginov
    SevaLoginov Member Posts: 2 New User
    I tried all of that. Remove the battery, held the power button for any amount of time upwards of five minutes... I even remove the tiny CMOS/BIOS battery to make sure it's completely wiped. No luck.

    What's most concerning to me is power / battery charging LEDs not coming on. I'm pretty good at fixing and diagnosing stuff, but this stumped me. It's like it's not getting power but I know it is.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @SevaLoginov,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/