screen has balck horizontal line which was increasing? - Acer Swift 3

Options
SuryaPraveen30
SuryaPraveen30 Member Posts: 5 New User
edited December 2021 in Swift and Spin Series
My laptop Acer Swift 3, has this black horizontal lines, I need to fix this, is there any solutions and what may be the reason for thus black lines

​//Edited the content to add model name.   ​

Best Answer

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Answer ✓
    Options
    You haven't told us what happened when you tested in the BIOS screens. Did the line show up there as well as in Windows?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • William_mk2
    Options
    SuryaPraveen30

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.  If the display is looking good on bios then it is a software issue.  If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 

     


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • SuryaPraveen30
    SuryaPraveen30 Member Posts: 5 New User
    Options
    What to do if it was a hardware issue?
  • William_mk2
    Options
    SuryaPraveen30

    If it is a hardware issue, you need to take it to local tech. 

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
    Hi @SuryaPraveen30,

    Is it happens randomly or it stays in the screen all the time.
  • SuryaPraveen30
    SuryaPraveen30 Member Posts: 5 New User
    Options
    It stays in the screen
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Answer ✓
    Options
    You haven't told us what happened when you tested in the BIOS screens. Did the line show up there as well as in Windows?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Options

    Hi @ SuryaPraveen30
    Check on bios screen and also check with external monitor 
  • SuryaPraveen30
    SuryaPraveen30 Member Posts: 5 New User
    Options
    It stays even in the bios screen
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Options
    If it shows in the BIOS screen it is obviously not a driver issue with Windows, so must be hardware. If you are in warranty contact Acer support and get a ticket started for replacement of the screen.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SuryaPraveen30
    SuryaPraveen30 Member Posts: 5 New User
    Options
    I think it doesnt have any warranty, anyhow i am not sure whether it have any warranty under acer.
    If there is no warranty, how much have to be paid for repairing this issue.
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Options
    You can check warranty status on the Acer support site for your locale. Repair costs will depend entirely on what is actually wrong, though there are often flat rate options that might come in a little cheaper. The three things I can think of off hand that would cause a line like that is the motherboard, display or the cable that runs between the two. It's also possible for two, or even all three, of those to fail at the same time, when one failure causes a cascade effect. You can also just keep running it with the line until the failure goes completely out at which time it will likely be time for a new system...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.