Acer Live Chat Customer Support US

seekexin

Hi, I am not in US but my acer laptop came from US. I had some issues with the screen display recently and tried to contact the live chat page (it says the webpage took too long to respond). I also can't call through the phone number provided since I'm not from US and calling an overseas number will incur costs. I contacted the live chat from AnswersBy but they said that my warranty ended on 10/27/2021 but I only bought the laptop on 1/29/2021, which means technically the warranty should be until 1/29/2022. AnswersBy sent me a website to show the proof of purchase date but I encountered Error 1020 Access Denied. Can someone please help? Is there any other ways to contact the US support? Thank you!

Easwar

Hi @seekexin,

Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact

seekexin

Hi @Easwar,

Thank you for your comment. I previously tried that website but couldn't get in. I think they recently disallowed those people from overseas to connect to their website. However, after using a US VPN, I managed to get through. Thank you!

Easwar

Hi @seekexin,

Good to know thanks for your information. Plz update us once the issue is fixed.​