Aspire 5 A515-56-59 with ext-mon 3440 x 1440

vicentk
vicentk Member Posts: 1 New User
My Asprire 5 with Windows 11 and using the 4K 3840x2160 60 Hz mon connect with HDMI over3 months without any problem, but today when I connect notebook to the new 3440x1440 mon, it have following problem:

1: Window not smooth, can open the windows setting once then second time nothing happen.
2: Bluetooth cant work.
3: After I use 2.4 HZ mouse it work but In ext-mon can't set 3440x1440.
4: Close the note and ext-mon will halt after reopen the notebook the windows cant wake up.

I found out some information said my notebook have USB C 3.2, may I know can I use USB C to DP? 

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Sorry, it is a USBC 3.2 gen1 data-only port. It does not natively support video out.  You need an active USB-to-video converter to use it with an external monitor but the refresh rate would be less than 30Hz and not suitable for gaming.

    As for the other problems, open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic  restore point dated yesterday?

    Jack E/NJ