My dad recently bought me the Acer Nitro 5. We opened it brand new out of the box and it wouldn’t charge or turn on. He returned it from the place he bought it at and bought another one. It arrived today and he opened it. He told me he plugged in the computer, but there was no charging light. He tried different outlets and unplugging part of the charger then put it back together. It is still not working. It is very frustrating that even after getting a new computer, it is not working. What do I do?