Swift114-32 no bootable device

Gavzpacho
Gavzpacho Member Posts: 7

Tinkerer

I’ve just read through a couple of posts where this error was showing at boot time for others but the difference I have found for my laptop is that on the bios screen, hDD model name and serial number are both showing ‘none’ which suggests to me that it can’t see the hard drive. 
Have tried reseating it but still get the same error. 
Is there anything I can check to determine if it’s the drive that’s faulty or the hard drive controller or other bit of hardware?  Presumably if it’s the drive I can simply buy a replacement one (picture as shown!) and install?  

Thanks for your help!

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Gavzpacho,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    Now the hard drive appears in the bios. But not as a bootable device. Any idea how to fix this pls?
  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    thanks @Easwar   I dont I don’t see a ‘reset PC’ option. Pls See screenshots for my attempts at alternatives including trying to restore from a windows recovery USB drive.  
    Startup repair ‘couldn’t repair’ my PC either. 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Don't reset until you have the drive working or find that it doesn't work at all, so you won't lose any more data than needed. Create a Windows install flash drive and boot from that. Use the Repair option on the second screen and get into the command prompt. From there use diskpart to list the drives, volumes and then select the SSD and list it's partitions. Post all that data here and we'll look to see if the EFI partition is corrupted or not. If the drive is failing we might be able to manually copy some of your stuff off before dropping a new drive in.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    Thanks @billsey   it doesn’t look too good!

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Yep, that doesn't look good to me either. :( The two 'no media' devices are likely something like a card reader, though I only see the one SD card slot. Do you maybe have a dock connected? The 119GB drive might be a M.2 SSD, the 59GB drive might be the original eMMC. Disk 2 should be the system disk, hence the 27GB free so try to list partitions on it instead of on disk 0.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    Yes I have the windows recovery disk loaded onto a 64GB SD card that’s in a usb multi card reader ( I didn’t have a usb stick spare and it seemed to do the trick!). So the windows recovery software is on disk 2. Disk 4 was another SD that I only just realised was still in the reader. Disk 0 is the internal 128GB SSD. . 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    OK, so what we need to find next is if the system drive has failed, or if it's been erased... The safest bet is that it has failed and that's why there are no partitions showing. There are utilities that can sometimes recover deleted partitions, but most require you to booted into Windows already and don't work in the PE environment you are in when booted to an install image. Was there anything on the system that is really critical, or can you reinstall a clean image without too much pain? If so, use the install flash drive and install Windows 10 to the system drive. If that completes and a reboot or two comes out fine you might be good to go. If the install fails then the drive has likely failed and it's time for a new one. It might be a good time to get a larger one too, since the prices are decent these days.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    It’s my son’s laptop and he has some homework on there that wasn’t backed up to the cloud.  <facepalm>.  I’ve ordered a usb caddie so I can take the drive out and plug it into my PC and try and see if anything can be recovered. Also ordered a replacement drive so I can try and install windows fresh onto that once it arrives. If you have any recommendations for data recovery software that would be appreciated  
    thanks for the help so far - really appreciate it. 
  • Gavzpacho
    Gavzpacho Member Posts: 7

    Tinkerer

    New disk arrived. Installed and windows all installed nicely. So all good from getting the laptop working again. 
    On the failed disk, installed it into a disk caddy and tried a number of data recovery programs but none of them could find any data, or partition. recuva, Stellar, Disk drill, easus, recoverit, AOMEI, testdisk_win all failed to fina anything. Any others out there that might work?  
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    No, if you have tried all those the next step gets expensive. There are companies that specialize in data recovery and they have some really high end tools that can sometimes get a lot more out of a drive than the scanners can do, but the data really has to be business critical or law enforcement to justify it. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    This is why you should never use SSDs, which corrupt far more frequently than HDDs. Two likely causes are that either your SSD corrupted after losing power unexpectedly, or your SSD burnt-out after overheating above 70 C during operation. Do you happen to know if the computer was shut down improperly before the incident? If so, the SSD likely corrupted on power loss. If not, the SSD probably burnt-out from overheating past 70 C.