swift 3 what is this error code for? 😕

SDK96
SDK96 Member Posts: 12

Tinkerer

edited December 2021 in Swift and Spin Series
This error was not with my machine before It was repaired. But now there is coming error with the boot up

Best Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓
    Hello!!

    @SDK96, 

    Sad to know that laptop fails to boot. From the information shared, I understand that unit was repaired earlier. Was it repaired from Acer & what was the issue which needed repair? 

    Coming to the error which you receive... that indicates OS fails to load. In order to rectify, you can try doing "PC Reset". 

    Click here to get instructions on how to do "PC Reset". 

    Hope this helps you!!

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • billsey
    billsey ACE Posts: 34,356 Trailblazer
    Answer ✓
    Yes, that error is related to the interaction between the GPU and the Windows hardware interaction layer. We need to know what computer you have and how it's setup to go any deeper into diagnosis.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓
    Hello!!

    @SDK96, 

    Sad to know that laptop fails to boot. From the information shared, I understand that unit was repaired earlier. Was it repaired from Acer & what was the issue which needed repair? 

    Coming to the error which you receive... that indicates OS fails to load. In order to rectify, you can try doing "PC Reset". 

    Click here to get instructions on how to do "PC Reset". 

    Hope this helps you!!

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon

    Hi @ SDK96
    Please mention your model name of unit 

  • billsey
    billsey ACE Posts: 34,356 Trailblazer
    Answer ✓
    Yes, that error is related to the interaction between the GPU and the Windows hardware interaction layer. We need to know what computer you have and how it's setup to go any deeper into diagnosis.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • SDK96
    SDK96 Member Posts: 12

    Tinkerer

    edited December 2021
    Hello!!

    @Balatekie


    Thanks for the details. It was repaired by acer authorized dealers (warranty) and there was a graphic chip failure with the device. All the errors coming after the repair. It was not succesful with a reset also.

    They said that it may caused to replacement of the mother board.






  • SDK96
    SDK96 Member Posts: 12

    Tinkerer

    billsey said:
    Yes, that error is related to the interaction between the GPU and the Windows hardware interaction layer. We need to know what computer you have and how it's setup to go any deeper into diagnosis.
    @billsey
     
    I have acer swift 3 Core i7, 8th gen device with 150mx gpu

  • SDK96
    SDK96 Member Posts: 12

    Tinkerer


    Hi @ SDK96
    Please mention your model name of unit 

    Hello Erick,
    I have acer swift 3 Core i7, 8th gen device with 150mx gpu