I'm facing blue screen error in my Aspire A715-42G ( zyzen 5 5500U)

Akhandprtatapsingh
Akhandprtatapsingh Member Posts: 5

Tinkerer

edited March 6 in Aspire Laptops
last two weak i'm facing blue screen again and again when i boot my laptop after the error showing laptop automatic restart and error not come again error Stop code: VIDEO_DXGKRNL_FATAL ERROR 
my graphic driver updated to latest version and window also updated to latest version any help plz

Comments

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited November 2021

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Akhandprtatapsingh,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Dineshkumar7
    Dineshkumar7 Member Posts: 8 New User
    last two weak i'm facing blue screen again and again when i boot my laptop after the error showing laptop automatic restart and error not come again error Stop code: VIDEO_DXGKRNL_FATAL ERROR 
    my graphic driver updated to latest version and window also updated to latest version any help plz
    Hey am also having same model lap and now facing same error like you. How you fixed it dude?
  • Dineshkumar7
    Dineshkumar7 Member Posts: 8 New User
    Hey am also having same model lap and now facing same error like you. How you fixed it dude?
  • Akhandprtatapsingh
    Akhandprtatapsingh Member Posts: 5

    Tinkerer

    Hey am also having same model lap and now facing same error like you. How you fixed it dude?
    hey dude is your problem solved?

  • vadim1337
    vadim1337 Member Posts: 2 New User

    Haven’t you all thought of downgrading the BIOS to version V1.02 in 3 years? It’s just ridiculous that the forum gives useless advice on reinstalling drivers and /ScanHealth

  • vadim1337
    vadim1337 Member Posts: 2 New User

    upd: it doesn't work, probably the only way is to use Linux

This discussion has been closed.