aspire 5 While using the laptop plugged in, after sometime it suddenly this screens shows.

Ahmedxwali

I have an acre aspire 5, I brought it a few months ago. However, when I use it while it is charging, after sometime it suddenly goes on these screens and the fans start to go on and off. It has happened a few times and now I am worried. 

William_mk2

Ahmedxwali

Please provide the exact model no.   Is it happening only while charging ?     If you turn on the computer without the charger  -  Is it working fine ?    

We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

 

If it is a software issue try the following the steps..

 

Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 

 

If it is still not working then ...I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

JackE

>>>I have an acre aspire 5, I brought it a few months ago. >>>

Go to this link. Click on your country. Click on the support link that appears on top of country web page. Enter your machine's serial number id (SNID). The SNID should appear on the UPC label in the box the laptop came in. Arrange for warranty repair service.

Easwar

Hi @Ahmedxwali,

It looks like hardware issue. Contact acer tech support,

Pakistan

Saad Computer Postal Address: SA11, 2nd Floor, Techno City Mall, Hasrat Mohani Road, Karachi, 75650 City: Karachi Telephone: Phone: 009221-32416612-3 Email: shahzad@saadcomputer.com

JackE

>>>I have an acre aspire 5, I brought it a few months ago. >>>

Go to this link. Click on your country. Click on the support link that appears on top of country web page. Enter your machine's serial number id (SNID). The SNID should appear on the UPC label in the box the laptop came in. Arrange for warranty repair service.