Nitro 5 AN515-57 : camera and microphone array are not working after update windows 10.

realthumb26

Camera doesn't show in device manager too.

William_mk2

realthumb26

Sometimes a simple system restore will fix the issue.. 

Try windows x
click on power shell admin or command prompt admin 
type rstrui
chose an earlier date on which your computer was working fine  
click on next, finish, yes
It will restore your computer to an earlier date 
if you get an message - system restore not completed - click on close 
It will show you all the icons..

Try and check whether it is working now ..

If it is still not working .. 

Try windows x 

go to device manager 

go to view - show hidden devices

if you are able to see the camera

Try to right click on camera 

uninstall and restart the computer.  

It should work fine

Since you are also facing the issue with microphone  - also try to uninstall the audio drivers and restart the computer. 

Try windows x 
Go to device manager - Go to sound video and game controllers.  Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

click on start - settings - system – sound – You will see  chose your output and input device 
On the " chose your output device "  - chose headset or speakers as you desire..
On the "chose your input device" - click on drop down menu - chose microphone as the input 

On type here to search on the lower left corner 
type microphone privacy 
go to microphone privacy settings on the top
check whether  Allow access to the microphone on this device is on 
If it is off - click on change and turn it on

Allow apps to access your microphone is on 

Scroll down - chose which microsoft store apps can access your microphone
check the apps escpecially zoom, skype , camera to on

Allow Desktop apps to access your microphone to on

It should work fine ..

Please use the link for reference purpose 
https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011
https://www.howtogeek.com/395296/fix-my-microphone-doesnt-work-on-windows-10/
https://www.drivereasy.com/knowledge/fix-windows-10-upgrade-issue-internal-microphone-not-working/

 

If it is still not working ...

Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Now check whether the camera and microphone are working  working fine.. 

 

Easwar

Hi @realthumb26,

Can you able to open camera in different apps.