Nitro 5 (AN515-57) Screen Problem

haripatel96
haripatel96 Member Posts: 5 New User
Any One Got solution Related Screen Problem Black White screen and after blur effect on screen 

Answers

  • William_mk2
    William_mk2 Ally Posts: 4,084
    haripatel96

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 

     


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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @haripatel96,

    Are you getting the same screen in BIOS.
  • haripatel96
    haripatel96 Member Posts: 5 New User
    I contacted to acer support , i got issue two time not frequent so , it could be software issue, i am using windows 11, and i seen many video on youtube that showing issue relate fickering issue in windows 10 and 11. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @haripatel96,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • haripatel96
    haripatel96 Member Posts: 5 New User
    After contacting support and upgrading BIOS framework from the Acer website, still flicker when sometimes I open a file or video.
  • check this bios version:

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  • haripatel96
    haripatel96 Member Posts: 5 New User
    I already installed that update, the issue appears sometimes when I open new software.
  • OK! Does the same issue occur when updating drivers on intel and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)