No bootable Device but there's a picture of a magnified glass Aspire E5-552-T9MN

Blazequake
Blazequake Member Posts: 3 New User
edited November 2021 in Aspire Laptops
Laptop is an Acer Aspire E5-552-T9MN
I've tried everything i found on a google but when i reset the bios it comes up with this (Look at pic)  it literally says its trying to repair something but then comes back to the same screen

(Not my pic but shows the exact same thing it showed me) 

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    (1) Press and hold power button till laptop shuts off
    (2) Unplug charger. No LEDs should be lit.
    (3) Insert paper clip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from steady orange to steady blue
    (5) Only after battery charge LED turns steady blue, turn laptop back on and immediately press the F2 key to enter the BIOS menu
    (6) Please post a phone photo of BIOS INFORMATION tab if possible.

    Jack E/NJ

  • Blazequake
    Blazequake Member Posts: 3 New User
    edited November 2021
    I think i understand my problem now i didnt look at the first screen carefully enough
    It says no HHD... or ATAPI...

    ​​​//Edited the content to hide serial number.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Yes, the HDD has either failed or not connected properly. Has the bottom cover been recently removed? Or maybe laptop was hit or dropped?

    Jack E/NJ

  • Blazequake
    Blazequake Member Posts: 3 New User
    No the laptop hasnt been opened in like 2 years and it hasnt been dropped or anything
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    You must try to reseat the HDD to the mainboard a few times to help clean its contacts. It must show up in the BIOS Information tab or it won't be bootable. You must first remove the bottom screw holding the DVD drive, Then pull the DVD drive out. Then remove 19 other screws and pry the bottom cover away from the top cover. Disconnect the battery. The gently lift the HDD up on one end and pull it away from its mainboard connector. Do this a few time to help clean up the contacts inside the connectors. Then button it all back up and look at the BIOS Information tab again to see the HDD now appears

     

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Blazequake,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    You must try to reseat the HDD to the mainboard a few times to help clean its contacts. It must show up in the BIOS Information tab or it won't be bootable. You must first remove the bottom screw holding the DVD drive, Then pull the DVD drive out. Then remove 19 other screws and pry the bottom cover away from the top cover. Disconnect the battery. The gently lift the HDD up on one end and pull it away from its mainboard connector. Do this a few time to help clean up the contacts inside the connectors. Then button it all back up and look at the BIOS Information tab again to see the HDD now appears


     

    Jack E/NJ