Aspire E1-572G Crash after VGA installation

Pini_Elbaz
Pini_Elbaz Member Posts: 1 New User
Hi Everyone :)
i try for several days to find a solution to my issue.
i had windows 7 on the computer and i formatted it and did installation of windows 10.
after the installation i started windows update and after several minutes the computer became freeze, after hard reset the operation system crashed and i needed to format the pc again the install the operation system.
i found several articles that explain that the issue is with the VGA Driver and necessary to disable ULPS.
for example:

https://itstuff.the-zabala.net/2019/10/workaround-for-acer-e1-572g-with.html

i downloaded the last driver from the bellow link:

https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8750m-series-gpu
and i changed the relevant rows from 1 to 0 to the inf files (U0366969.inf and U0367126.inf) but the installation of the driver failed.

i dont know how to continue and how to fix the issue :(

anyone know how can i resolve this issue?

many thanks!

Answers

  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    >>>i had windows 7 on the computer and i formatted it and did installation of windows 10.>>>

    For Win10
    (1) BIOS must  be in UEFI mode, not legacy.
    (2) Boot drive must  be GPT partitioned, not MBR.
    (3) Any drivers needed after installation must be downloaded from this ACER link, not from generic drivers link.

    Jack E/NJ

  • vega2k
    vega2k Member Posts: 1 New User

    Hi,

    I have made a write up about how I got my Laptop working again with windows, maybe it will help others.

    Acer Aspire E1-572G

    AMD Radeon R7 m265 2GB Dedicated GPU

    Problem: crashing and freezing when installing windows 10 / 11

    Problem is caused by windows update automatically installing AMD graphics card driver.

    Installing clean/fresh windows

    note: everything will be deleted.

    Make a bootable USB windows installer.

    Install windows

    select version (i am using windows pro)

    choose don't have product key. ( you will add this later or it will be added automatically if you have a digital licence)

    Select partitions and delete partitions (don't delete the USB partitons)

    Install.

    when configuration starts, select don't have internet.

    (If selecting internet, windows will automatically start windows update and driver updates.

    this will install a AMD graphics driver that does not work with our system and it will crash / freeze the windows.)

    Create a local user.

    Now when we finally get into windows, we want to disable windows updater to automatically install drivers.

    Open RUN

    type in gpedit.msc (windows pro only, if using windows home there is a way to accomplish the same, search google for how to.)

    in group policy editor:

    Computer configuration - Adminsitrative Templates - Windows Components - Windows Update - Manage updates offered from windows Update.

    Double click : Do not include drivers with windows update - select enabled - click apply and ok.

    exit out of group policy.

    Click the search bar on the taskbar and type in advanced system settings.

    click hardware

    click device installation settings

    select No.

    save changes.

    From here we can start to install drivers manually.

    You will have to acquire the drivers preferably from another computer that are connected to the internet and download drivers and transfer them via USB to the laptop. If not, connecting to internet now should technically work without having WU installing drivers automatically.

    It seems that Acer has stopped supporting this device and does not supply all of the needed drivers anymore on their web page. I found usable drivers at this site: https://www.driverscape.com/manufacturers/acer/laptops-desktops/aspire-e1-572g/69455

    and AMD driver from this site:

    https://drivers.softpedia.com/get/GRAPHICS-BOARD/AMD/AMD-Radeon-Crimson-Graphics-Driver-1662-Hotfix-for-Windows-10-64-bit.shtml

    install order:

    Chipset driver and various other controllers: INF_allOS_9.4.0.1027.EXE - https://www.driverscape.com/files/misc/INF_allOS_9.4.0.1027.exe

    PCI driver: intel_mei_10_0_27_1012_15m_driver.zip

    https://www.driverscape.com/files/2014/board/intel_mei_10_0_27_1012_15m_driver.zip

    Intel Display Adapter: Intel_GFX_Win10_64_15.40.4.64.4256.zip

    https://www.driverscape.com/files/misc/Intel_GFX_Win10_64_15.40.4.64.4256.zip

    You will be prompted to restart after these installations please do so.

    now we can install AMD driver.

    I spent a lot of time figuring this one out.

    I had to set up system restore points and uninstalling with DDU.

    Tried with several versions of drivers, installations will fail or be crashing and BSOD.

    But I have landed on this:

    radeon-crimson-16.6.2-win10-64bit.exe

    https://drivers.softpedia.com/dyn-postdownload.php/d7244f461867e0fbf6de925053537acb/67cf1a5e/7e962/4/1

    Download and Run the install. this will fail. (driver detection error)

    after running this exe, the program will extract and create a folder in C:\AMD\Radeon-Crimson-16.6.2-Windows10-64bit

    Open Device manager

    select the unidentified video controller

    right click and select update driver.

    select Browse my computer for drivers.

    select this location: C:\AMD\Radeon-Crimson-16.6.2-Windows10-64bit and include subfolders.

    AMD driver will now install.

    Restart computer.

    the AMD graphics card should now be working. congratulations.

    proceed to install windows updates and use your computer.