Swift 3 battery popping sound - Singapore battery vendors?

teagrower
teagrower Member Posts: 1 New User
edited October 2021 in Swift and Spin Series
Hello all,

A few days ago I noticed that my keyboard is no longer completely flat, and the trackpad is a couple of millimeters away. I have vivid memories of my previous laptop, Asus, swelling. That is when I replaced it with the current machine. I downloaded BatteryCare, and started monitoring it proactively. Looks like when a certain application is working, the CPU temperature goes up to 60 - 70 C. I use that application pretty often. I usually keep it all plugged and I mostly work from home, so I imagine that adds to the damage.

I decided to let the battery discharge. Yesterday, when it was below 50% or so, I heard a popping sound. After that, it started smelling like paint or lacquer, and the concavity got a bit flatter (I think). 

Funny enough, other than that, both BatteryCare and Acer Care Center checkup say everything is awesome. Status is "Good" in Acer Care Center. BatteryCare showed 4% wear level before the pop, and now 15% after the pop. The capacity went down from 50,730 mWh to 43,013 mWh. 

Obviously, while it's working, it seems like a ticking time bomb. Hence the question. Any recommended repair shops in Singapore that can do it within hours? 

Details: 

Battery model according to BatteryCare: OEM AC14B7K

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    teagrower

    I am sorry to hear you are having issues with your notebook battery. I recommend contacting your local Acer support to get assistance in this case. You will find the contact information in this link

    Best Regards, 
    Acer-Ingrid