Laptop won't get pass the acer screen

Hunter88 Member Posts: 2 New User
edited October 2021 in Windows 10
My issue is my acer laptop won't get pass the acer welcome screen. I tried several thing to help with the issue but none worked. I tried several reset, and troubleshooting. But it isn't working. Please help. I attached a picture of my serial number.


  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,574 Pathfinder
    Does you laptop stuck in the Acer logo screen or the Windows welcome screen?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Hunter88
    Hunter88 Member Posts: 2 New User
    Acer logo screen
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Hunter88,

    May I know the full model name of your unit.

  • Acer-Erick_Retired
    Acer-Erick_Retired Member Posts: 503 Seasoned Practitioner
    Hi @ Hunter88 
    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.
  • billsey
    billsey ACE Posts: 31,154 Trailblazer
    We really do need to know what laptop you have before we can give more than just general suggestions.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.