Aspire V5-431 drains the battery when powered off

Raichea
Raichea Member Posts: 10 New User
I've owned this laptop for several years. A bit under-powered, it is still quite usable. Since I bought it, however, I found that even if fully charged when I shut the laptop down, the battery still runs down in a day or two without it being used at all. No other laptop I've ever owned has done this. I expect the amount of charge to decrease slowly and maybe even fully discharge after a month or so but not in a day or two. If I run the laptop off a fully charged battery, I get a few hours use, as I'd expect.

The fact that the battery goes flat if not used for a few days has never really bothered me that much. I now want to give the laptop to someone else and would like to know if there's a fix for this - assuming anyone else has observed this behaviour.

Thanks for reading.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailbable'. Scroll down and UNcheck the box for 'fast startup'.

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    I have tried that but didn't seem to make much, if any, difference. Thanks anyway.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    You probably either have a short in the battery pack or its energy capacity is very low.

    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    It doesn't look too bad, considering the laptop is 7 or 8 years old:

    Installed batteries

    Information about each currently installed battery
    BATTERY 1
    NAMEAL12A32
    MANUFACTURERSANYO
    SERIAL NUMBER43121
    CHEMISTRYLION
    DESIGN CAPACITY37,000 mWh
    FULL CHARGE CAPACITY30,621 mWh
    CYCLE COUNT-
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>the battery still runs down in a day or two without it being used at all. >>>

    When you plan on not using it for a day or two, fully charge the battery. Then remove the battery and set it aside. Then see how much charge remains the next time you plug it back in and boot up. That way we can see how fast it's self-discharging due to internal leakage.

    Some older machines like your's will run fine on the charger alone without the battery plugged in. So it's possible to test the battery separately and still use the laptop on the charger alone if you have to. 

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    I've tried that before (and, you're right, the system will run without the battery present). The battery is good as its charge holds up well when it is out of the system. There's definitely something in the system that's drawing current when it's supposed to be off. I've taken a look in the BIOS settings and there's no setting for power to USB or similar, so I think I'm stuck with it.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Do you have anything plugged into any of the external ports when you shut down including a mouse dongle, external display, lan port, etc?

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Raichea,

    Did you try to update the driver.
  • Raichea
    Raichea Member Posts: 10 New User
    No to devices plugged into ports.
    What driver are you referring to, Easwar? I believe all drivers (and the BIOS) are up to date.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>The fact that the battery goes flat if not used for a few days has never really bothered me that much.>>>

    Barring a ground short or hardware problem, the most likely cause is that the Windows version fast startup option isn't compatible with this laptop. The likely fix is to reset the machine from the hidden ACER OEM Windows reset partition if it is still accessible or intact.  This however would mean that the original factory installed Windows version would be re-installed. 

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    Thanks, for your input. I guess I'm just going to have to live with it.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Press WIN+R. Enter 'msinfo32'. Please post a screenshot of result if possible.

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    MSInfo provides a huge amount of data. Which do you think is relevant?
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    That's why a screenshot of the first msinfo32 image might be helpful if possible. I most interested in seeing the right pane.

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    Here's the data from msinfo32 first page, but I don't see anything relevant (I think)

    OS Name Microsoft Windows 10 Pro
    Version 10.0.19043 Build 19043
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name ASPIREV5
    System Manufacturer Acer
    System Model Aspire V5-431
    System Type x64-based PC
    System SKU Aspire V5-431_0724_2.18
    Processor Intel(R) Pentium(R) CPU 987 @ 1.50GHz, 1500 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies Ltd. V2.18, 21/06/2013
    SMBIOS Version 2.7
    Embedded Controller Version 1.23
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Product Aspire V5-431
    BaseBoard Version V2.18
    Platform Role Mobile
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "10.0.19041.1151"
    Username ASPIREV5\mainuser
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.80 GB
    Available Physical Memory 4.21 GB
    Total Virtual Memory 9.05 GB
    Available Virtual Memory 5.29 GB
    Page File Space 1.25 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, Disabled by policy, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions No
    Hyper-V - Second Level Address Translation Extensions No
    Hyper-V - Virtualisation Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Remove battery pack. Inspect battery pack connector and corresponding mainboard battery pack connector. Mainboard connector should have closely spaced gold-plated wire pins. Make sure all pins looks straight with none touching an adjacent pin. 

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    Pins are all good.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    F2 into the BIOS menu on startup. In the BIOS Main tab make sure the NetworkBoot & Wake on all Networks options are disabled. F10 to save settings and exit. Test battery drainage again overnight.

    Jack E/NJ

  • Raichea
    Raichea Member Posts: 10 New User
    Thanks...I'll have to check this out later as I won't have access to that laptop for a week or two.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    OK. Jack E/NJ

    Jack E/NJ