acer ed320qr black screen?

Yakide
Yakide Member Posts: 1 New User
I have a black screen that shows barely any light. I have tried to connect it to any thing whether it is to console, amazon firestick, or a pc and it still does not seem to work. It turns on but shows no menu or anything at all just pure black, it is on though and it is seeable through seeing the black screen due to it being on. I would like to know if there are any solutions for this before i go and use my money on someone to repair it, if needed i can provide images.

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    It sounds like the backlight LEDs aren't turning on. Are you still in warranty?
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Yakide,

    Monitor self test,

    1. Power OFF the unit.
    2. Unplug all the cables.
    3. Press and hold the power button for 30 seconds.
    4. Turn ON the unit and check.