Acer Nitro 5 with Aerox 3 Wireless bluetooth mouse hang up

Julian2006
Julian2006 Member Posts: 1 New User
Hey 
I am coming to you with problem which my mouse has got. The problem is that my mouse (aerox 3 bluetooth) is randomly disconecting, disconnects every one and a half to two minutes and it takes about 5-10 seconds. I have installed newest drivers. I also have change my mouse to new one but the problem is still exists. I am using windows 10 with all updates. Does someone meet before with that problem or know how to fix it.



Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021
    Julian2006

    I understand that you are using a external wireless mouse and it is not working properly.. 

    Kindly follow the details given below

    1. Try to change the batteries on the mouse and check..   Turn off and on the mouse.. 

    2. Restart the computer and check.. 

    3. Try windows x 
    go to device manager 
    go to usb
    Remove all the usb entries and restart the computer. 


    4. If you are using a usb bluetooth reciever and if it is connected on the usb port,  unplug it..  Restart the computer.  Once the windows is loaded, try to connect it to a different port and check ..

    5.  Go to device manager.   Uninstall the mouse driver.   Restart the computer.  Install the driver and check.. 


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