Don't know if my battery or my chargerr is the problem?

Ganoss
Ganoss Member Posts: 1 New User
edited October 2021 in Aspire Laptops
Hello everybody,
 So my problem is that I don't know what is the problem like saying in the question.
When I am unplugging my laptop it turns off but when I put it in sleep mode and unplug it the battery decreases so I do't know if the problem is my charger or my laptop battery. But when I plug the charger the battery won't charge but the statue is charging
Hope you understand. Thank you

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>When I am unplugging my laptop it turns off>>>

    This means the charger is probably good. The battery is probably bad.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Ganoss,

    May I know the full model name of your unit.

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>When I am unplugging my laptop it turns off>>>

    This means the charger is probably good. The battery is probably bad.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Ganoss,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>When I am unplugging my laptop it turns off>>>

    This means the charger is probably good. The battery is probably bad.

    Jack E/NJ