Is this normal? Im really worried aspire 5

GarethX91

Hello everyone i just bought a new acer aspire 5 slim and when i was using it to play some games i noticed something weird, when the screen is showing something black you can see these yellow spots on the screen. And when i move the monitor (for example when closing or opening the laptop) the yellow spots will "move" up or down. Im worried since they seem like the yellow/white spots that you can see in a screen when pressing the screen too hard. I unscrew a little the screws in the top left and right corners to release some of the preasure that may be causing this issue and nothing. 

My brother told me that maybe those lights are just like the lights on a kindle, they are there to iluminate the screen but since this is my first laptop i really not sure if this is how ips monitors are supposed to behave. 

Can some one please help me out to figure out if this is ok? 

PD: The camare for some reason show the yellow spots really exagerated in real life they are not this bright, the one on the left corner is kind of bright but not thaaat much. l

William_mk2

GarethX91

I am really sorry for the inconvenience..  


No Worries..   Please understand that your computer is still under warranty.  


If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 


First we need to determine whether it is a hardware or software issue ..

We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

 

If it is a software issue try the following the steps..

 

Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 

If it is a hardware issue, please contact the warranty dept.