External monitors not detected through Dell WD15 dock using my Acer Spin 314-21

timydia
timydia Member Posts: 1 New User
I'm connecting my Acer Spin 314-21 to a Dell WD15 dock via the USB C port. The system accurately detects the dock and I'm even able to use the keyboard/mouse connected to the dock. However, my two external monitors (Dell P2217) connected to the dock are not detected. The setup obviously works fine with my Dell Latitude so I'm wondering if its a display configuration or driver issue that is preventing my Spin from detecting the monitors. 

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    You have to install the drivers from Dell for the dock before all functions will work.
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  • zyml0q
    zyml0q Member Posts: 6 New User

    i installed drivers for DELL WD15 for my AN515-57 and two monitors not working....

    Mouse and keyboard which are connected with dock station and next with computer working good, but there is problem with monitor, can you help me?

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    With the Dell dock disconnected open Device Manager and expand the Display Adapters section. While watching that plug the dock in. Does anything appear, though it might show up under Unknown Devices...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.