Aspire 5 Tech Support - Your Help is Appreciated!

KennyRock
KennyRock Member Posts: 5

Tinkerer

edited October 2021 in Aspire Laptops
Hello all!

    I have an Acer Aspire 5 laptop that is 14 months old and 2 months past warranty.  Over the last month, I have gotten “no bootable device” with increasing consistency.  Over a week or so, the boot options started to disappear from the boot priority order menu in bios, and then even Windows Boot manager disappeared.  Additionally, while I used to have data in Bios for HDD0 and HDD1, HDD1 now shows as “none” as of today though the info for HDD0 is still there.

   This particular laptop does not have legacy mode nor does it have an option to enable CSM, which it looks like in the forums can solve the problem for some laptops.  I do not believe the laptop is overheating nor do I think there is an issue with the power supply, my best guess is that there is a physical connection damage somehow. If you guys have any thoughts, I would greatly appreciate it.

As much as it seems like a hardware issue to me, I really think it is a software issue because this degradation has been overtime, not instantaneous. As little as 30 minutes ago, I could still get into windows 99% of the time.

Best Answer

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    Yep. The m.2 card (HDD1) either needs to be re-seated or has failed. It's not being powered. You need to unplug the laptop, remove 10 screws from the bottom cover and pry the cover off with a credit card wedge. Then disconnect the battery connector from the mainboard to avoid releasing smoke. Then remove a screw from the top of the card and pull it out it of its socket. Then repeatedly reinsert it, pull it out a few times to help clean the pin contacts. Then button everything back up and try it again.




     

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    If HDD1 in the BIOS Information tab is no longer present, it either needs to be re-seated to clean its contacts, not getting power, or fried. A phone photo of the Information tab would be helpful.

    Jack E/NJ

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @KennyRock

    Your case seemed to be loose connection/ poor contact kind. How about spraying it with a can of electrical contact cleaner ( if you have that), reseat the connectors a few times.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    Yep. The m.2 card (HDD1) either needs to be re-seated or has failed. It's not being powered. You need to unplug the laptop, remove 10 screws from the bottom cover and pry the cover off with a credit card wedge. Then disconnect the battery connector from the mainboard to avoid releasing smoke. Then remove a screw from the top of the card and pull it out it of its socket. Then repeatedly reinsert it, pull it out a few times to help clean the pin contacts. Then button everything back up and try it again.




     

    Jack E/NJ

  • KennyRock
    KennyRock Member Posts: 5

    Tinkerer

    Okay, tried the above, and sadly same situation.  Does this mean m2 card / HDD1 has definitely failed and needs to be replaced.  Is there anything else I should test and replace potentially as well?

    thanks so much - your answers and guide were awesome.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    The bad news, Yes, the m.2 has most likely failed. Looks like it was set up as an optional fast SSD boot drive. What's the m.2's capacity & brand/model number? 

    The good news. M.2s these days are cheap, more reliable,  easy to replace/install a fresh Windows copy. You'll probably want to install a lot bigger capacity m.2. I'm assuming you stored most of your personal stuff on the Seagate drive?



    Jack E/NJ

  • KennyRock
    KennyRock Member Posts: 5

    Tinkerer

    edited November 2021
    Hello all!

    Thanks for your help!  I apologize for the long delay and I know it's annoying when you offer help and people don't respond.  I'm in the middle of wedding planning and this unfortunately took a backseat.

    The good news: I purchased a new m2 card and my display now shows the image below, which is an improvement:

    The bad news is that I still have nothing under Boot options, and so no bootable device shows every time on boot. If there's a next step I could try, I certainly will, and thanks for the suggestions so far!



    ​​​//Edited the content to hide serial number.
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @KennyRock

    Glad that you are back. Normally I assume people who posted the thread and do not answer probably have the issue solved and just do not bother to report back.

    Let's get back to your issue.

    From the BIOS, the HDD0 seemed to be a Seagate drive, and Win 10 is not on it, is that right?

    Now, you have a new M.2, and BIOS sees it, but have you installed Win 10 to it or cloned Win 10 to it from another drive?

    Can you show the Boot Tab of the BIOS?
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    (1) Make a bootable USB Win10 installation stick using Microsoft's media creation tool.
    (2) Temporarily disconnect the Seagate HDD.
    (3) Insert the bootable USB Win10 installation stick
    (4) Turn the machine on and immediately start tapping the F12 key
    (5) The Win10 installation menu should appear to allow installating Win10 on the new SSD
    (6)  Once Win10 is installed and up and running on the SSD by itself, you can then re-connect the HDD
    (7) The HDD should show up as an extra D : \ or E : \ in file explorer. The SSD is the main C : \ boot drive.

    Jack E/NJ

  • KennyRock
    KennyRock Member Posts: 5

    Tinkerer

    edited November 2021
    ttttt said:
    @KennyRock

    Glad that you are back. Normally I assume people who posted the thread and do not answer probably have the issue solved and just do not bother to report back.

    Let's get back to your issue.

    From the BIOS, the HDD0 seemed to be a Seagate drive, and Win 10 is not on it, is that right?

    Now, you have a new M.2, and BIOS sees it, but have you installed Win 10 to it or cloned Win 10 to it from another drive?

    Can you show the Boot Tab of the BIOS?
    Hey there!

        Windows 10 WAS on the computer, but I am now trying both your and Jack's advice below to put it back, assuming it's now gone.  I'll report back as soon as I hopefully succeed.

    Here is the Boot Tab screen!



    ​​​//Edited the content to hide serial number.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Your personal files should still be on the old drive along with possible remnants of the factory Windows system files.

    Jack E/NJ

  • KennyRock
    KennyRock Member Posts: 5

    Tinkerer

    @JackE and @ttttt - Thank you both!  That worked perfectly and we are now good to go - I'll keep the boot disk I made with the flash drive with the computer if this ever happens again.  Cheers!
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Congrats on your success. Thanks for reporting back.

    Jack E/NJ

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @KennyRock,

    Good to hear you succeed on replacing the drive.

    By the way, what brand and the model is the drive that failed? I'll try to avoid the drive in the future.