Aspire TC-895 not showing correct storage capacity

repzac

I've recently purchased the Acer Aspire TC-895 in March of this year. I purchased it with 512GB of storage that was supposed to come with the computer. I had also purchased an extra 1TB of storage a long with it. When I set up the computer, I noticed in the File Explorer that I only had 237GB of storage. I didn't really think too much of it, as I thought maybe I had gotten or was shipped the wrong storage and I was already having the 1TB on the way. I installed the 1TB of storage however, and along with the shipped storage, I was also seeing a full capacity of 237GB where 1TB should be. I went ahead and formatted both drives numerous times, factory reset my computer about 5 times and I have even looked through every single website I could on how to fix this issue. I've even contacted Technical Support which ended up being no help whatsoever. I am hoping that I am doing something wrong or maybe somebody has the exact same issue as me. From what I see, it appears that I am the only person with this issue. Please let me know if there is anything I need to do and I would greatly appreciate any help if any. Also please keep in mind, I don't know much about computers as well.

ttttt

@repzac

The picture you showed only has the disk 0 , the M.2 NVMe SSD.

Have you connected the 1TB drive properly? I guess not.
Even if the 1TB drive not initialized, the Disk Management screen should indicated it as disk 1, and it is offline.

Try connecting the 1 TB drive again, make sure connectors fully seated.

ttttt

@repzac
For some reason , TC-895 now ( I believe) use multiple partitions separating the boot partition (C:), and data partition (D:). If you add up the capacities of C: + + Recovery partition you should get something close to 477 GB.

Hard drive manufacturers use 1GB=1,000,000,000 Bytes, so the numbers appear to be more for the drive's capacity.
Motherboard makers and other computer industry manufacturers use the traditional 1GB=1,024,000,000 Bytes.

So, your 500GB as claimed by hard drive manufactures will appear to be smaller ( 477GB for this case) than it should be.

ttttt

Oops ! Once again the d: becomes an emoji face here. Next time I should use lower case d: instead of the upper case D to avoid the emoji appeared.

repzac

ttttt said:

@repzac
For some reason , TC-895 now ( I believe) use multiple partitions separating the boot partition (C:), and data partition (D:). If you add up the capacities of C: + + Recovery partition you should get something close to 477 GB.

Hard drive manufacturers use 1GB=1,000,000,000 Bytes, so the numbers appear to be more for the drive's capacity.
Motherboard makers and other computer industry manufacturers use the traditional 1GB=1,024,000,000 Bytes.

So, your 500GB as claimed by hard drive manufactures will appear to be smaller ( 477GB for this case) than it should be.

I believe the C drive is supposed to be around 500GB and the D drive is supposed to be 1TB. And the screenshot is showing the wrong capacities of each of the drives. So I should have around 1.5TB of storage with both drives combined or something like that, however I am showing that the total capacity of both drives combined equal to about 1/3 of what I'm supposed to have. 

ttttt

@repzac

The picture you showed only has the disk 0 , the M.2 NVMe SSD.

Have you connected the 1TB drive properly? I guess not.
Even if the 1TB drive not initialized, the Disk Management screen should indicated it as disk 1, and it is offline.

Try connecting the 1 TB drive again, make sure connectors fully seated.

repzac

ttttt said:

@repzac

The picture you showed only has the disk 0 , the M.2 NVMe SSD.

Have you connected the 1TB drive properly? I guess not.
Even if the 1TB drive not initialized, the Disk Management screen should indicated it as disk 1, and it is offline.

Try connecting the 1 TB drive again, make sure connectors fully seated.

I'll try that and let you know how it goes. Any thoughts on how to solve the issue with the C drive? Keep in mind, the D drive is the new drive I installed which was supposed to be 1TB but ended up showing up as 237GB

DS549

Hi repzac

I agree with ttttt - disk management appears to be only showing your SSD as Drive 0 and is split in to two partitions c: acer and d: data, total capacity 474 gb which pretty close to 512gb. Looks like it's not seeing your 1tb drive and I don't think you formatted it. I guess you only reformatted the partitions on drive 0, and as ttttt suggested check both power and data cables on the new drive.  

repzac

Yeah, I'm assuming I didn't connect the 1TB drive correctly so I'll try that again and see what happens.

Larryodie

What Model Number , 1 TB drive did you buy ? 

repzac

My apologies for the inconvenience and thank you for helping me out. I did end up incorrectly connect the 1TB drive, and I reconnected it correctly and now I have the correct 1TB. Once again thank you for the help, and my apologies for the inconvenience. 

DS549

No apologies needed - glad you sorted it.

ttttt

@repzac
You don't need to apologize, we tend to overlook something sometimes. This Acer Community is for users helping out each other.
 Glad that I can help.