What could be causing this problem?

tg1101
tg1101 Member Posts: 9 New User
Iam having trouble with crackling in my laptop speakers. I am convinced now that this is a hardware problem. Someone did say try upgrade the bios but i am unsure. 
I'm not sure how to fix it but we have tried a few things someone suggested this. But my question is as I am not certain

Is there something external that could have caused this, such as 'static' or a 'power surge' in the connections?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @tg1101

    First of all we need to determine whether it is a hardware or software issue. 

    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Restart the computer.  It should work fine.. 

    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver 


    It should work fine. 


    Try to use external speakers or headset and check it. 


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  • Easwar
    Easwar Member Posts: 6,727 Guru

    May I know the full model name of your unit.