Repair is taking agies

JennyHe
JennyHe Member Posts: 1 New User
edited September 2021 in Members Lounge
I sent in my Acer laptop for repair about 2 months (!) ago. 5 weeks ago Repair status says Device is now being repaired. Five weeks later still the same status. Customer support always has the same reply: next week.... I need my laptop for study and work.

Comments

  • Ingrid-Acer
    Ingrid-Acer Administrator Posts: 3,294 Community Administrator
    Hello JennyHe,

    I am sorry to hear the experience you’re having and i understand you frustration. Would you please send me a 
    private message with the serial number and Case ID number so we can take a look in your case. 

    [The Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.]