Acer Swift SF315-52G Sound drivers are not working

itzAbhay
itzAbhay Member Posts: 4 New User
edited September 2021 in Swift and Spin Series
I have Acer Swift SF315-52G Laptop which I have formatted fully using Windows online utility.
I'm now facing issues with my sound driver.
I have installed the latest sound driver for my laptop from acer website but still it is not working.

In device manager, I am not finding any SST device(Intel or realtek) which is can update.
Also I am getting Multimedia Audio Controller in other devices which is asking for drivers.

Any help in this regard is greatly appreciated

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Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @itzAbhay1

    Kindly install the chipset, card reader, i/o drivers and then install the sound driver from the link given below:

    https://www.acer.com/ac/en/US/content/support-product/7630?b=1

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  • itzAbhay
    itzAbhay Member Posts: 4 New User
    @itzAbhay1

    Kindly install the chipset, card reader, i/o drivers and then install the sound driver from the link given below:

    https://www.acer.com/ac/en/US/content/support-product/7630?b=1
    I did tried this method but still it's not working....Before I formatted my Laptop, there was no issues with sound....So, this problem is definitely because of sound drivers...I am not getting the right drivers for my PC I guess!!



    This is how my Device Manager window looks like
  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    edited September 2021
    Right click on the problem device and choose Properties. Go to the Details tab and select Hardware IDs. Copy and paste those here so we can make sure the appropriate driver is used.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itzAbhay
    itzAbhay Member Posts: 4 New User
    edited September 2021

    This is what I'm getting for Multimedia Audio Controller

    PCI\VEN_8086&DEV_9D71&SUBSYS_12731025&REV_21
    PCI\VEN_8086&DEV_9D71&SUBSYS_12731025
    PCI\VEN_8086&DEV_9D71&CC_040100
    PCI\VEN_8086&DEV_9D71&CC_0401

  • itzAbhay
    itzAbhay Member Posts: 4 New User
    Answer ✓
    My issue got resolved by Windows 10 update
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @itzAbhay,

    Good to know thanks for your information. It will be useful for many people. ​
  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Yep, the VEN_8086 is Intel, their Smart Sound Technology driver has been having some updates recently.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Vy
    Vy Member Posts: 9 New User
    edited May 16

    Dear bill, i have the same problem, but i dont know which driver I should download, there are multiple drivers from the product support, can you help me with that

    and after install the package, what should i do with the package, thank you

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Realtek and Intel aren't the same. I believe you have posted in several thread that don't match your machine. Try to stick with only one thread, preferably one that you start.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.