Wifi Disconnects, Then Doesn't Let Me Connect to Any Network (Acer Aspire E5-576G)

imsotired
imsotired Member Posts: 2 New User
Hello, I have an Acer Aspire E15 E5-576G.

Recently I've been having a really annoying issue whenever I'm gaming online. My laptop will disconnect, and when I go to reconnect it won't show any available wifi networks. It stays like this until I restart the laptop, sometimes it takes several restarts before it works again. Troubleshooting doesn't show any issues.

I have tried updating and reinstalling my drivers, ip reset, and just about everything I can think of, but I still get disconnected.

Thanks to anyone who helps, I'm really at my wit's end.

Answers

  • JackE
    JackE ACE Posts: 44,908 Trailblazer
    Open Device Manager. Click network adapters folder. Please post screenshot of this folder.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @imsotired,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • imsotired
    imsotired Member Posts: 2 New User
    Thank you @Easwar, I tried this but unfortunately I am still getting disconnected.

    Here is my network adapters folder:


  • JackE
    JackE ACE Posts: 44,908 Trailblazer
    Open Device Manager. Click network adapters folder. Please post screenshot of this folder.

    Jack E/NJ