Base neck for R241Y 24" monitor lost in travel -- anyone with this spare part?

N8theGood
N8theGood Member Posts: 2 New User
Acer informed me the cost is $9, but their official suppliers charge over $40. This is fairly unlikely, but I'm wondering if anyone has this monitor in disrepair and is willing to provide the missing spare part. I'm only looking for the neck (connecting the circular base to the monitor). Thanks! Part number: 60.T6KM5.001 BASE NECK ASSY. 

Answers

  • @N8theGood

    Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

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  • N8theGood
    N8theGood Member Posts: 2 New User
    Thanks @William_mk2, but I've already confirmed it is not available on the Acer store; it is only available from their official suppliers who have a significant mark up (grandtech and sourceitstore), so I'm seeing if anyone has any other options.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    N8theGood,

    Contact acer tech support they can help you

    https://www.acer.com/worldwide/