Laptop keeps crashing during gaming (Also sometimes when browsing) nitro 5 AN515-54

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Answers

  • When the problem occurs, does an error code appear?
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  • Dkkerry
    Dkkerry Member Posts: 17 Troubleshooter
    When the problem occurs, does an error code appear?
    It doesn't give any error code and that's the worst bit. 

  • Dkkerry
    Dkkerry Member Posts: 17 Troubleshooter
    Well I send my laptop for repair and as I was worried about earlier they said even with the video as long as they don't see an error code they can't do anything. So it is being sent back to me without doing anything which is very disappointing, even though this exact problem started as soon as I got it back from an initial issue of it not powering on. 
  • Does the event viewer log any errors?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Dkkerry
    Dkkerry Member Posts: 17 Troubleshooter
    Just wanted to give an update on this post. Firstly I beleive it's a hardware issue since all my problems started when it came back from repairing for not powering up. Even with the youtube video showing the error as well as me explaining that the hanging was random, they checked it for 2 days and told me that it's passed all testing and there's nothing they could do. It came back and I decided to format the laptop instead of just resetting, worked for like 1 week without a hitch and the issue reappeared. Within the last hour of writing this post it's hanged thrice playing msfs2020 and rocketleague. Just talked to them and after a back and forth they told me I send it back for further testing. I won't waste my money again coz at this point I've used almost enough cash to buy another laptop of the same tier. Anywayz, started to order parts to build a computer. The nitro 5 was recommended to me but unfortunately got a bad experience. Wish it was different but it is how it is. :(  
  • I would check temperatures too.
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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