Nitro 5 AN515-45 Bad SATA port?

Smitty300ex

Hello all. I received my Nitro 5 AN515-45 R92M about two weeks ago. I had an extra 2.5 inch hard drive from my old one so I used the cable provided to install it. Didn’t work. Figured it might be old or got damaged so I bought a 2.5 inch SSD. Didn’t work. Ordered another cable from acer tried it and it still don’t work. I’m hoping the port isn’t bad because I have to use it for school and the semester just started. Any tips or tricks I can try? Thanks In advance 

Thread was edited to add model name to the title

AnhEZ28

Try to open disk manager, does it show your added 2.5 inch drive?

Smitty300ex

It doesn’t show in BIOS or disk manager

Tachi13

Hey, just curious, how old is the computer? Did they give you a HDD caddy along with the unit or upgrade kit? If we're talking about the SSD, Shouldn't be there power cable long with the SATA because all HDD and 2.5" SSD or SSHD requires power cable. If you have everything in order and if it doesn't work, tried loading default BIOS settings, go to BIOS setup utility, go to Exit and load default settings and save and exit, or, F9 > ENTER > F10 > ENTER. then see if that works. If no good, bad SATA port, probably. 

Smitty300ex

Maybe 2-3 weeks old. Yes it included the upgrade kit. Yeah I did that already. I contacted acer tech support and they want me to buy another hdd that is confirmed to work with the nitro 5s. I’m just getting aggravated. $1,400 on a laptop and this ***** is happening. 

Ingrid-Inactive

Hello Smitty300ex, 

Sorry for any inconvenience this process might have cause you. Would you please send me a  private message  with your unit serial number,  your contact info, and the documentation so I can escalate it  to our support team. 

Best Regards, 

Acer-Ingrid 

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