Crashes on Aspire E15 E5-553G-18U5

FedeIlLeone
FedeIlLeone Member Posts: 4 New User

Hello. I have a Aspire E15 E5-553G-18U5, with A12-9700P and the R8 M445DX with a R7 M440. I am having a very recurring problem with this laptop and GPU in particular. When I play any type of game, it keeps the game running for a few minutes, or even seconds sometimes, but then suddenly a black screen, a freeze, and the driver restarts.

What I tried:

- DDU + Install driver from AMD website, which broke and made everything worse, by changing name the R7 M440 to R7 M340 in the device manager.

- DDU + Install official OEM drivers, it fixed the R7 M440 > R7 M340 name swap, but problem still there.

- Setting high performance, nothing changed.

- This laptop had an HDD, so I changed it to an SSD with a complete windows reinstall, but nothing changed.

A good thing, that might be important (?), is that initially when I bought it, everything was working properly, it was possible to play on it without any crash. And hey, I know this laptop has its age and obviously I've never played any heavy game. But for example, a simple game like Roblox crashes this laptop, and another 10 year old laptop I have doesn't have these problems. Also I don't know if it's related, but the battery never reaches 100% (and yes, I checked battery settings and there are no limits set), and a few years ago when the laptop was still usable without the cable plugged, the crash only happened when the laptop was charging. Now I can't do this test anymore because when it's not on charge, it immediately turns off (even if it still has like 20000 mWh of capacity, which is really weird).

If you could help me with this, thank you.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>laptop was still usable without the cable plugged, the crash only happened when the laptop was charging. Now I can't do this test anymore because when it's not on charge, it immediately turns off>>>

    If this laptop is more than a year old, it seems ready for repasting the heat sinks to the CPU & GPU with ArcticMX4 or Kryonaut as the factory paste is probably dried out and cracked by now. The initial symptom of paste deterioration is crashing while plugged in which gradually deteriorates further even unplugged. You seem to have a classic thermal paste issue.

    Jack E/NJ

  • FedeIlLeone
    FedeIlLeone Member Posts: 4 New User
    edited September 2021
    Mh no that's not the case. I've replaced the thermal paste like 2 weeks ago with the exact ArcticMX4 you have recommended me. I just tried and after the crash the max temp. the CPU reached was about 77°C.

    Also if you would like to know more info, what happens is, I open a random game, give it a few minutes, black screen (not only the game, but everything even taskbar) + you can't move the mouse for a little bit until the driver restarts and then you find out the game crashed and you have to close it from task manager.

    And if I go in to Event Viewer of windows, there's an error that's probably about the problem, "Display driver 'amdkmdap' stopped responding and has successfully recovered".
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>A good thing, that might be important (?), is that initially when I bought it, everything was working properly, it was possible to play on it without any crash.>>>


    OK. Since generic instead OEM drivers were experimented with on this ACER proprietary mainboard, it's hard to tell how they affected certain system files like DLLs that are specific to the OEM factory Windows installation. Accordingly, the best way to rule in or rule out a hardware issue (which I doubt) is either a partial factory OEM system reset while trying to save your personal data or better-yet a full erase-everything factory OEM system reset using the ALT+F10 cold boot method. In either case, you should back up your important personal files to a USB stick if something goes wrong. The erase-everything option should bring your system back to its original out of the box state when you bought it.

    Jack E/NJ

  • FedeIlLeone
    FedeIlLeone Member Posts: 4 New User
    I said what I tried, "This laptop had an HDD, so I changed it to an SSD with a complete windows reinstall, but nothing changed.", so its a clean windows installation. You said that it might had some DLLs on the OEM installation that are required, but technically, since I installed all the drivers from acer's website, I have all the correct files too?? So, I should try to put back the HDD (that I replaced after with an SSD) and do a reset? But honestly I don't think something will change with a reset, it would simply bring back the drivers that I got from the website...
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>So, I should try to put back the HDD (that I replaced after with an SSD) and do a reset? But honestly I don't think something will change with a reset, it would simply bring back the drivers that I got from the website... >>>

    Sorry. The ACER website drivers are updates. Not necessarily the same as on the original drivers that your machine as it came from the factory with the factory OEM Windows 10 installation. The problem with system files is that the original OEM sysem versions aren't necessarily re-installed by the ACER driver updates but could've been overwritten by the generic drivers and/or using the 'clean-install' generic Microsoft Windows 10 system versions.

    If you have the original HDD AND if the problem wasn't apparent just before you changed to the SSD, then absolutely you should temporarily disconnect the SSD and see what happens with the original HDD installed. No need to reset the HDD. Just see if the problem goes away as-is.

    Jack E/NJ

  • FedeIlLeone
    FedeIlLeone Member Posts: 4 New User
    >>>If you have the original HDD AND if the problem wasn't apparent just before you changed to the SSD>>>
    >>>No need to reset the HDD.>>>

    Wait sorry maybe I didn't explain well before. The issue was still there when I had the HDD. I didn't have this problem like originally in 2018 when I bought it, then.. I don't know, a year later, it started with these crashes, and still had the HDD. And just a week ago I changed the HDD to an SSD, and the problem is still there. 
    Of course I can try putting back the original drive, but I am back at the same point, I will have the issue, I tried a week ago... so I would need a reset of the HDD, and it's totally ok, I have already all data on the SSD.

    Also, if I go back to the original HDD, and after a reset the problem is fixed, how would I transfer the drivers and files required to the new drive?
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>Also, if I go back to the original HDD, and after a reset the problem is fixed, how would I transfer the drivers and files required to the new drive?>>>

    OK. If an ALT+F10 cold boot HDD reset fixes the problem, then simply plug the new SSD into a USB port using a USB-to-SSD 2.5" or m.2 adapter cable (less than $10usd from places like Amazon) and clone/migrate the HDD to the SSD using any clone/migration freeware like MacriumReflect, AOMEI backupper, Easeus, Acronis, etc. There are many really good free cloning tools to choose from.

    Jack E/NJ