My aspire 3 recovery fails

HZ1975
HZ1975 Member Posts: 2 New User
edited September 2021 in Aspire Laptops
I have Acer aspire 3 that has crashed and windows 10 wont load and when tried to do recovery it keeps failing. How can I reinstall wi dows again

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Where does it get to? Is there an error message :)?
  • HZ1975
    HZ1975 Member Posts: 2 New User
    It takes me direct to windows recoveey management menu instead of loading windows and from there i try to do recovery but keeps restarting and going back to the same menu. I downloaded windows 10 boot hdd tool on an external HDD and started installjng windows but keeps stopping at 2%
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    it could be a failing drive maybe 🤔 did you use the media creation tool to make it?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @HZ1975,

    You can Reset your PC and keep your files


    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​