Black screen with cursor after login to windows nitro 5

Blueyez87

I’m trying to fix my nephews nitro 5. You can log into windows but it’s never makes the official sign in sound and it’s a black screen. When you try the pad the cursor appears. I can ctrl alt delete into task manager and have try all forum suggestions except total reset. The other thing is when prompted it continuously gives me explorer.exe File System error
Any help would be appreciated  

Thread was edited to add model name to the title

  

Balatekie

Hello!!

@Blueyez87, In order to rectify the "File Explorer.exe" System error.... I recommend you to increase the Virtual Memory in your Settings. 

To adjust the virtual memory size on Windows 10, use these steps:

1. Open Settings.
2. Click on System.
3. Click on About.

4. Under the "Related settings" section, click the System info option.

   

5. Click the "Advanced system settings" option from the left pane.

   

6. Click the Advanced tab.

7. Under the "Performance" section, click the Settings button.

   

8. Click the Advanced tab.

9. Under the "Virtual memory" section, click the Change button.

   

10. Clear the Automatically manage paging files size for all drives option.
11. Select the Custom size option.

12. Specify the initial and maximum size for the paging file in megabytes.

    

    Quick tip: The size of the virtual memory is unique to each device, and it can't be generalized. However, usually, it's recommended to use a number that's one and a half times the total available memory for the "Initial size" and three times of available memory for the "Maximum size" when possible.

13. Click the Set button.
14. Click the OK button.
15. Click the OK button again.
16. Restart your device.

Once you complete the steps, you should notice an increase in performance when navigating Windows 10. Also there should be No File Explorer System error. 

Regards,

Balatekie

Blueyez87

Thank you for the explorer.exe resolution. I’m still left with a black screen after logging in. I can see the cursor and open task manager, control panel, device manager. But if I run explorer.exe nothing.