Acer Swift 5 Charging issue!!

I have this Acer Swift 5 for almost 2-3 years. The problem is about charging. While using laptop and charging it, it connects and disconnects automatically (and makes the bee sound continuously). But when the laptop is shut down and put to charging, it does charge normally (can say by seeing at the charging light glowing normally). I tried resetting the battery, all Windows is up-to date. I don’t know what the issue is. Is it hardware or software? I went to shops, one guy said that by changing Charging Circuit board, it’ll resolve, and Acer Authorised Service Centre said they have resolved it (gave laptop for 5 hrs) and have to use it carefully or we’ll need to change the whole motherboard (which they said would cost 60% money of whole laptop’s price).

Acer Community, kindly help!

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @AbhishekKapadia
    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.