Headphone wireless dongle make my AN515-55-71UB crash

Drewt
Drewt Member Posts: 6

Tinkerer

Hello to everyone,

I'm trying to connect wirelessly my new Steel Series 7 to my Acer Nitro 5 AN515-55-71UB but as soon as I plug-in the dongle (even with the headphones switched off) the audio settings starts acting crazy, keeping turning on and off the audio source no stop at a very fast speed.

After a while the PC decides he had enough, it get frozen and he just reboots. Then I find the Steel Series headphones unabled in the audio settings. If I able them, everything starts again with the same process.

I've tried the headphones with the AUX cable and they work. I've tried them on a different PC and they work without problems both wireless and cabled.

I've tried on the ACER NITRO 5 installing and tweeking with Steel Series GG but it does not change anything. I've checked the drivers and they seems up to date. I've tried all the USB ports and none is working properly.

What can I do to make the dongle work?

Thank you for your help.