Monitor turns on but shows black screen and mouse only

Waffleish
Waffleish Member Posts: 1 New User
My acer monitor turns on, but just shows a black screen and my mouse, i dont know whats wrong with it :/ 

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @waffleish
    Could you please tell me full model name of unit 

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @Waffleish
    Unplug the computer from the power ,and hold in the power button 20 seconds . Then when we plug it back in, the computer works again.
  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    If the monitor is showing your mouse pointer, there's nothing wrong with the monitor, it's the computer that's not coming up all the way. Can you move the mouse pointer? Which OS are you running?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.