Acer Travelmate TMP414 and Acer 10 port mini dock "always reconnect"

Shepherd85

Hi all,

I have an Acer TMP414 laptop and add an Acer 10 port mini dock (HP.DSCAB.002). It connects to the laptop via a Type-C port. The network, the usb keyboard and mouse and the hdmi monitor go through this. The dock at irregular intervals seems to be dropped by the laptop's type c port. In this case, the network card (which is in the dock) disappears for a moment. You can also hear the sound of the usb connection. The image is retained through the HDMI port and is not affected. The metal housing on the dock is pretty hot, though I don’t think that would be a problem. I tried another with the same dock, same bug. Finally, I also tried both docking devices on an Acer Swift 3 (SF314), this is where the error comes from. I wouldn’t think brand new laptops would be faulty, freshly installed, with the latest drivers. But is it also very interesting that both docks would be faulty? Or is this Acer 10 port mini dock (HP.DSCAB.002) such a low budget, weak product?

billsey

Likely the connection is set to allow Windows to turn off to save energy. In Device Manager look at the properties for an option to keep it powered at all times.