Windows 8.1 license issue after reinstall and bios update Aspire E5-571

chpc
chpc Member Posts: 2 New User
edited August 2021 in Aspire Laptops
Hello, 
I'm facing an issue of windows 8.1 activation after reinstalling windows os and updating bios of my laptop Aspire E5-571.

Please can you help me to get it fixed.
Thank you.

Thread was edited to add model name to the title



Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    You should have the original OEM license on a label on the bottom of the laptop or on the UPC label the machine originally came in. The activation process often involves directions to call a Micosoft 800 number to enter the license number. It's a relatively quick activation process. As long as the mainboard and bios chip hardware are the same, a bios firmware update should have no affect on the activation process.

    If you reset the system to a factory fresh state from the hidden ACER OEM reset partition using the ALT+F10 cold boot method, the activation process should've been automatic

    Jack E/NJ

  • chpc
    chpc Member Posts: 2 New User
    Hello, JackE
    Thank you so much for your answer. 

    The Alt + F10 cold boot will not work with me. (as I mentioned before all partitions were deleted also the bios were updated to the latest version).

    OEM license on a label on the bottom of the laptop

    on the bottom of the laptop, I can find SNID and SN 

    Please tell me is there any way to contact Acer support by providing SNID or SN to get it activated?
    Thank you. 


  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>OEM license on a label on the bottom of the laptop>>>on the bottom of the laptop, I can find SNID and SN >>>

    If you have the OEM license number, then you should be able to activate from Microsoft, not ACER. ACER only makes the hardware, Microsoft makes Windows software. If you don't have the OEM license number, then go to the elevated command prompt. Enter 'wmic os get serialnumber'. The output result of this should  be the Windows OEM license number.



    Jack E/NJ