Hi folks,
I have a C24 963 all in one desktop, new a few months ago. It is currently fully updated in W10 (KB5005033) .
It has a fault that manifests like this:
I switch on the computer and everything works fine, includeing the sound from either the inbuilt speakers or routed to a bluetooth device.
If I leave the computer and it goes into sleep mode and come back to it after say half an hour, the sound has stopped working. This is repeatable.
Going into settings/system/ sound, 'Master Volume' indicates that the computer thinks sound is being transmitted by showing a moving black line. There is no indication that the sound is switched off but nothing comes out of the speakers.
A restart has so far always solved the problem, but can be very inconvenient when linking to a video call, only to find the sound is not working.
To test this, I today put the computer into sleep mode from the power menu for half a minute. The sound was there before but now it has stopped.
Any ideas?
Thread was edited to add model name to the title