What to do when WHEA UNCORRECTABLE ERROR appears on my swift 3 SF314-42

bblsrsls
bblsrsls Member Posts: 4 New User
edited August 2021 in Swift and Spin Series
I recently bought my SF314-42 this year and I encountered blue screen last night but forgot to take note of the error. Then, since this morning, when I turn on my laptop, whenever the logo Acer appears, it is also checking my drive C. and this morning, I had a blue screen again showing WHEA uncorrectable error. What should I do?

Answers

  • billsey
    billsey ACE Posts: 34,972 Trailblazer
    Take a picture of the BSOD for us. There's often a bit more info than just that error code.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bblsrsls
    bblsrsls Member Posts: 4 New User
    This is what I saw when I checked the Events viewer. I hope this helps.
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          8/10/2021 10:44:07 AM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (70368744177664),(2)
    User:          SYSTEM
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
        <EventID>41</EventID>
        <Version>8</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime="2021-08-10T02:44:07.2444610Z" />
        <EventRecordID>44749</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>pomegranate</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">292</Data>
        <Data Name="BugcheckParameter1">0x10</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
        <Data Name="Checkpoint">0</Data>
        <Data Name="ConnectedStandbyInProgress">false</Data>
        <Data Name="SystemSleepTransitionsToOn">0</Data>
        <Data Name="CsEntryScenarioInstanceId">0</Data>
        <Data Name="BugcheckInfoFromEFI">true</Data>
        <Data Name="CheckpointStatus">0</Data>
        <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
        <Data Name="LongPowerButtonPressDetected">false</Data>
      </EventData>
    </Event>
  • bblsrsls
    bblsrsls Member Posts: 4 New User
    since then when I turn on my laptop, it checks and repairs drive C but when I checked the Event viewer this log appeared:
    Log Name:      System
    Source:        Microsoft-Windows-Ntfs
    Date:          8/10/2021 7:45:17 PM
    Event ID:      98
    Task Category: None
    Level:         Error
    Keywords:      (2)
    User:          SYSTEM
    Description:
    Volume C: (\Device\HarddiskVolume3) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    Event Xml:
      <System>
        <Provider Name="Microsoft-Windows-Ntfs" Guid="{3ff37a1c-a68d-4d6e-8c9b-f79e8b16c482}" />
        <EventID>98</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2021-08-10T11:45:17.9301211Z" />
        <EventRecordID>45152</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="144" />
        <Channel>System</Channel>
        <Computer>pomegranate</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="DriveName">C:</Data>
        <Data Name="DeviceName">\Device\HarddiskVolume3</Data>
        <Data Name="CorruptionActionState">3</Data>
      </EventData>
    </Event>
    can someone explain me what should i do? thanks
  • bblsrsls
    bblsrsls Member Posts: 4 New User
    billsey said:
    Take a picture of the BSOD for us. There's often a bit more info than just that error code.
    This is what I saw when I checked the Events viewer. I hope this helps.
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          8/10/2021 10:44:07 AM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (70368744177664),(2)
    User:          SYSTEM
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
        <EventID>41</EventID>
        <Version>8</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime="2021-08-10T02:44:07.2444610Z" />
        <EventRecordID>44749</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>pomegranate</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">292</Data>
        <Data Name="BugcheckParameter1">0x10</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
        <Data Name="Checkpoint">0</Data>
        <Data Name="ConnectedStandbyInProgress">false</Data>
        <Data Name="SystemSleepTransitionsToOn">0</Data>
        <Data Name="CsEntryScenarioInstanceId">0</Data>
        <Data Name="BugcheckInfoFromEFI">true</Data>
        <Data Name="CheckpointStatus">0</Data>
        <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
        <Data Name="LongPowerButtonPressDetected">false</Data>
      </EventData>
    </Event>
  • billsey
    billsey ACE Posts: 34,972 Trailblazer
    None of those help, they are artifacts caused by the crash, not a cause of the crash itself.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Amir202000
    Amir202000 Member Posts: 1 New User

    I got a Acer Swift x3 RYZEN 5000 SERIES laptop from amazon Canada and from the first day it was a frequent blue screen error Whea Uncorrectable Error, after frequent searches and many hours of testing different methods at last downloading Driver Booster 10 and updating drivers the problem [solved]. NO MORE BLUE SCREEN:)))

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