Terrible Warranty and Customer Service. Charging me for issue covered under Warranty. Dont Buy Acer

XMyers
XMyers Member Posts: 1 New User
edited August 2021 in Members Lounge
Over the Weekend I called Acer for Warranty support after a Dead zones appeared in the middle of my 32" ED323QUR monitor. I called Acer Support Telling them that the issue occurred the morning I came into work and turned it on, I said the monitor has no cracks, dents, and has not been moved before since it is mounted to my desk with a VESA mount but the represenitive still claims there is a crack in the screen and the issue was my fault and will not cover it under warranty even though I repetitively told him there is no crack or spider fractures on the screen and there has been no impact damage. Not once in the call did I say I touched or picked up the monitor but the represenitive refused to listen, and is now saying I have broken the warranty and tries to charge me the full price of the monitor for a Repair?!?!? I have also just received the email and he states there is a crack in the monitor. This is not my first bad experience with Acer Support since I work IT and my place of work uses Acer Monitors and have had multiple issues with their warranty there as well.Not Only this but Acer is the only company I know that makes the customer pay for Shipping to their Warranty facility, making the cost of shipping and repair more than MSRP of a new Monitor of the same model!!! They have no problem charging you to a repair a product that is still under warranty. I will never buy another Acer Product again, and neither will I recommend their Products since the warranty experience is this bad.  I have worked in Customer Support and warranty in the past for over 7 years, but this Experience with Acer has by far been the worst Customer support service / Warranty Policy I have ever dealt with.