Nitro 5 Spin: Has Acer India Scammed you?

Ankit55
Ankit55 Member Posts: 1 New User
edited August 2021 in Nitro Gaming
I have had the worst experience with Acer support. My keyboard on ACER Nitro 5 spin started showing some problems. Upon complaining multiple times, the problem was not fixed. It took ACER India around 6 months to visit and replace the keyboard. That is just an example of horrible support and service from Acer.

In the second instance, the SSD on my laptop crashed (it crashed 3 days before the warranty expiration date) and upon claiming the warranty, they said it does not come under warranty. But, while buying the laptop from the authorized Acer seller, I was told the SSD comes under warranty. The service guy visited my house (after 2 weeks of complaint) and said the laptop's SSD had been corrupted and they wouldn't replace it. He closed the case and went. I bought a new SSD and reinstalled the OS. After starting my laptop I found that some keys in keyboard had stopped working properly. I complained about it, but they are refusing to provide any support claiming that the warranty has expired. But if the service guy had actually fixed my laptop he would have identified that there was a fault in keyboard within the warranty period.


[ Title edited to add the name of the product]

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    what is the exact model? example an515-55-75kz.
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  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hi @Ankit55,

    Thank you for your participation in the Acer Support Forums. I am sorry to hear the experience you’re having contacting your region support, would you please send me by private message your serial number, Case ID number and contact information, so We can look into it. 

    Regards,

    Acer-Ingrid


    Note: The Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users, although this community is not a direct portal to Customer service, many Acer employees read the topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas. For direct support from Acer, please contact your local support https://www.acer.com/worldwide/

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