Acer Aspire E5-575-33BM - Will Not Work After Upgrading To 32GB RAM w/Crucial CT16G4SFD824A 32GB kit

dkam82
dkam82 Member Posts: 4 New User
Hello my fearless Acer community!

Finally after a few years of owning a becomingly slower and slower Acer Aspire E5 laptop, decided to liven it up a bit with SSD and 32GB of RAM over the original HDD and a pathetic 4GB of RAM. The Western Digital SSD 1TB gave it a HUGE boost in speed and boot/loading times. Can't say the same ease of upgrade when it came to RAM. 

Here's my interesting story:
Followed countless recommendations on this site and elsewhere. Went with the highly recommended from Crucial site itself, 32GB RAM kit (comes with 16GBx2 sticks) and bought from Newegg. First try around, it worked with 2 sticks installed for a few power cycles. Afterwards, no-go. ONLY worked with a single 16GB stick in the original location of the OEM 4GB stick. Anytime I would try and run both banks of RAM, it would have the blank, black screen of nothing happening for hours on end. Once in a while it would flash the keyboard lights on/off endlessly as well. 

Once again: only worked (and now working, as I'm typing this here) on one 16GB stick. I tried everything recommended from discharging static, to disconnecting battery, CMOS/BIOS battery removal/reset, BIOS firmware upgrades, etc. Downloaded memory test programs recommended here and used memtest86 to test each RAM stick individually, and they all passed flawlessly. It was only one 12 hour test cycle on memtest86 that worked when 2x16GB sticks were installed (32GB total) once. After I shut the laptop down, it was never to boot up again on 32GB RAM.

Even went as far as sending the presumably faulty RAM sticks (the part numbers are in the title of this post) back to the seller and having them send me new ones.

Guess what? Same exact issue, unfortunately.

Sadly, I am starting to think and see more clearly that it seems to be a motherboard/ram slot/hardware issue that is causing this unfortunate issue. And of course, my warranty is way past since I bought this back in 2017/18. 

Just simply looking for some advice from the broader community before I start trying to change/troubleshoot the motherboard. I have experience with micro-electronics and PCB repair, so the next logical step was to search for schematics (maybe someone here knows the exact location/model to look for from previous experience) and start testing the obvious stuff - grounds, VREF signals and things of that nature. 

It is unfortunate that it can't be as simple as plug and play. But then again, I somehow find this pretty fun and challenging to troubleshoot problems. Weird, I know :-)

Any help would be greatly appreciated! Thanks in advance to all.

-Dan K.-

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited August 2021
    >>> BIOS firmware upgrades,>>>

    Press  WIN+R. Enter 'msinfo32'. Re-check BIOS version number in right pane. If before v1.47, download, unzip and install v1.47 firmware. Make sure battery's near 100% charged and plugged in before installing.





    Jack E/NJ

  • dkam82
    dkam82 Member Posts: 4 New User
    edited August 2021
    JackE said:
    >>> BIOS firmware upgrades,>>>

    Press  WIN+R. Enter 'msinfo32'. Re-check BIOS version number in right pane. If before v1.47, download, unzip and install v1.47 firmware. Make sure battery's near 100% charged and plugged in before installing.





    Thanks for attempting to help, Jack. Definitely have had everything updated that could use updating.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>Followed countless recommendations on this site and elsewhere. Went with the highly recommended from Crucial site itself, 32GB RAM kit (comes with 16GBx2 sticks) and bought from Newegg. First try around, it worked with 2 sticks installed for a few power cycles. >>>

    Yeah. DDR4 dual-channel capable mainiboards and RAM modules are often bleeding edge temperamental  relative to the DDR2/3 specifications. It's a speed timing thing --- resonance. The actual operating frequencies of modules in the kit have to be pretty closely matched within a few MHz of each other. So while a nominally-rated 2666MHz pair of 2625MHz/2650MHz modules may play nice together, a pair of 2600MHz/2650MHz may not.

    If you haven't done so already, I'd try Crucial's scanner on your board to see if it reveals/suggests anything. If no revelations, I'd try to rattle Crucial's cage tomorrow and see if they can get you a better-matched pair.





    Jack E/NJ

  • dkam82
    dkam82 Member Posts: 4 New User
    I have made the purchase by first using crucial.com's scanner to begin with. 

    Here's my troublesome history so far:

    2 sets of brand new RAM from Crucial brand.

    1 set of brand new RAM from Corsair (a friend let me test it).

    1 set of brand new RAM from G.Skill I just bought to replace the "faulty" 2 sets of Crucial from Newegg.com.

    One answer: still no good. Laptop will NOT work with 32GB of RAM. Still only works with one stick of 16GB with every brand of RAM. Let's face it - this is my laptop hardware/motherboard related. That's where all these attempts seem to be pointing to. It is a bit disappointing, yet this is life :-)

    Besides me digging out the motherboard and tracing down some pins, any and all further advice would be greatly appreciated!


    Very respectfully,

    Dan
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Did you try to contact Crucial yet?

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,059 Trailblazer
    edited August 2021
    dkam82 said:
    Hello my fearless Acer community!

    Finally after a few years of owning a becomingly slower and slower Acer Aspire E5 laptop, decided to liven it up a bit with SSD and 32GB of RAM over the original HDD and a pathetic 4GB of RAM. The Western Digital SSD 1TB gave it a HUGE boost in speed and boot/loading times. Can't say the same ease of upgrade when it came to RAM. 

    Here's my interesting story:
    Followed countless recommendations on this site and elsewhere. Went with the highly recommended from Crucial site itself, 32GB RAM kit (comes with 16GBx2 sticks) and bought from Newegg. First try around, it worked with 2 sticks installed for a few power cycles. Afterwards, no-go. ONLY worked with a single 16GB stick in the original location of the OEM 4GB stick. Anytime I would try and run both banks of RAM, it would have the blank, black screen of nothing happening for hours on end. Once in a while it would flash the keyboard lights on/off endlessly as well. 

    Once again: only worked (and now working, as I'm typing this here) on one 16GB stick. I tried everything recommended from discharging static, to disconnecting battery, CMOS/BIOS battery removal/reset, BIOS firmware upgrades, etc. Downloaded memory test programs recommended here and used memtest86 to test each RAM stick individually, and they all passed flawlessly. It was only one 12 hour test cycle on memtest86 that worked when 2x16GB sticks were installed (32GB total) once. After I shut the laptop down, it was never to boot up again on 32GB RAM.

    Even went as far as sending the presumably faulty RAM sticks (the part numbers are in the title of this post) back to the seller and having them send me new ones.

    Guess what? Same exact issue, unfortunately.

    Sadly, I am starting to think and see more clearly that it seems to be a motherboard/ram slot/hardware issue that is causing this unfortunate issue. And of course, my warranty is way past since I bought this back in 2017/18. 

    Just simply looking for some advice from the broader community before I start trying to change/troubleshoot the motherboard. I have experience with micro-electronics and PCB repair, so the next logical step was to search for schematics (maybe someone here knows the exact location/model to look for from previous experience) and start testing the obvious stuff - grounds, VREF signals and things of that nature. 

    It is unfortunate that it can't be as simple as plug and play. But then again, I somehow find this pretty fun and challenging to troubleshoot problems. Weird, I know :-)

    Any help would be greatly appreciated! Thanks in advance to all.

    -Dan K.-
    Firstly, I'm using a much older laptop that your E5-575 its a V3-571G with higher spec memory and it works perfectly and what you think>>> "Sadly, I am starting to think and see more clearly that it seems to be a motherboard/ram slot/hardware issue that is causing this unfortunate issue. And of course, my warranty is way past since I bought this back in 2017/18" is a very rare problem that an upgrade could encounter and you should not have!

    My advice to you dkam82 is as follows, you can take this as you may? Acer's OEM specs and recommended memory for your Aspire E5-575 is as I've included below, keep to these specs and components as they are tested and proven by Acer, yes the new types of memory might be better but they are different, the below components are proven by Acer to work with your Aspire E5-575 so use these only, good luck and hope this helps you out.



  • dkam82
    dkam82 Member Posts: 4 New User
    StevenGen said:
    Firstly, I'm using a much older laptop that your E5-575 its a V3-571G with higher spec memory and it works perfectly and what you think>>> "Sadly, I am starting to think and see more clearly that it seems to be a motherboard/ram slot/hardware issue that is causing this unfortunate issue. And of course, my warranty is way past since I bought this back in 2017/18" is a very rare problem that an upgrade could encounter and you should not have!

    My advice to you dkam82 is as follows, you can take this as you may? Acer's OEM specs and recommended memory for your Aspire E5-575 is as I've included below, keep to these specs and components as they are tested and proven by Acer, yes the new types of memory might be better but they are different, the below components are proven by Acer to work with your Aspire E5-575 so use these only, good luck and hope this helps you out.



    Steven,


    Can you give me any links to these charts above that are recommended by Acer? I really appreciate this a lot. I think I shall once again, ship back my latest G.Skill memory brand to newegg (and sadly pay a restocking fee once again) and try your advice. It is better than not trying anything at all, in my opinion. Also, better than troubleshooting the motherboard and it's components!  ;)

    I will keep the community update on what I discover in a few weeks hopefully.