Please give me advice in this case : Black screen

alankaner

Hi Guys

Yesterday, when I was updating the operating system, my laptop ( NX.A23SV.004 ) showed this message: "The upgrade process has been suspended please make sure the system meet both conditions below

1. Plug in AC adapter

2. Battery capacity is more than 25%". I tried to turn off the power by pressing and holding the power button. Then I plugged it back in and rebooted. Unfortunately, my laptop only showed one screen. black color and nothing on it (blue light was flashing). I also tried resetting the battery with the battery hole on the back of my laptop but the result is still the same. Please give me advice in this case. Thanks a lot.

William_mk2

@alankaner

Kindly follow the steps given below..

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

alankaner

@Acer-William
First of all, I thank you for your feedback. I followed your instructions: "Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole It is a tiny hole You can a find a battery symbol indicator next to the hole It is like a + and - sign symbol as though somebody is trying to shift the battery out Insert the pin on to the hole for 30 seconds. Remove the battery Flip the laptop Connect the charger cable, turn on the computer Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop While turning on the computer, tap f2. It will go to bios Press f9 once. It will show load bios defaults with a yes or no popup Press enter Popup screen will disappear Press f10 once It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows". Sadly, my laptop is still just a black screen. The green light is still blinking. Please help me.

William_mk2

@alankaner

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )