Nitro 5 AN517-41 unable to read colors?!

Sakuya

Hi, I just got myself a new Nitro5, it's really nice but I realized there are some issues...I cant see some hues! The computer refuses to show me cerice, magenta, fushia, and other purple and deep blue colors, instead it reads the colors as pale reds, oranges, browns, greyish purples, and greyish black blues.Meanwhile, it read yellows, greens, oranges and light blues the same as my old hp computer. Changing any settings in AMD or in color manager dont help, it just shifts things a bit, it dont make it able to read the cherry colors which are my favourite.... Is is it supposed to be like this? It was advertised as having great color accuracity, which is incredibly important to me, but it really isnt accurate if it cant see the colors properly... And yes I updated everything and double checked drivers.

I also have an issue with media sound, forgive if I cannot describe it properly as my vocabulary fail me, but it sound sort of screechy? Loud and hollow? It dont at all sound like my tv, old hp computer or my phone, its much worse...I have no comparision of other Nitro5s so I cant tell if the sound is supposed to be this way! I have tinkered with the settings in DTS:X Ultra and can only get a small improvement...

Please help me, I dont know what to do.

William_mk2

@Sakuya

Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 

Regarding the sound issue.. 

Try windows x 
Go to device manager - Go to sound video and game controllers.  Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

If it is still not working 
Uninstall the sound driver from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the sound driver 

It should work fine..      If it is not working we are ready to help with all the alternative steps.. 

Since your laptop is a brand new computer  you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

Sakuya

Thank you for the advice, however it didnt work... my computer savy friend believe it to be that it has a faulty lcd screen. So I am considering contacting the store that sold it and see what they say. Thank goodness I didnt throw away anything from the box...