Aspire A515-54KJ keeps crashing

JoeTLaw
JoeTLaw Member Posts: 2 New User
I bought the Aspire 5 about 4 months ago and ever since I bought it, it will randomly make the checkered screen and crash. I followed the steps in the BIO and downloaded the fix but it didn't work. Is this a RAM issue or something else like the motherboard. Can I switch a component out and get it fixed or should I take it in somewhere? It has crashed twice now on zoom meetings and many times just surfing the web.Thanks for the help.

Answers

  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    When this happens, does HDMI out to an external TV show the same screen?

    Jack E/NJ

  • JoeTLaw
    JoeTLaw Member Posts: 2 New User
    The laptop screen will usually go black or flicker and the HDMI out will flicker. It's done it plugged into external monitor and by itself. 
  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    >>>I bought the Aspire 5 about 4 months ago>>>

    Sorry. Not good if the external screen flickers. Suggests a likely graphics chip issue. Click this link. Click your country. Click support link at top of page. Enter your machine's serial number id (SNID). Arrange for warranty service pronto.

    Jack E/NJ