PT515-52 My touchpad doesn't work. Any ideas what to do?

lepiin
lepiin Member Posts: 11

Tinkerer

edited July 2021 in Predator Laptops
Yesterday, when i turned on my laptop, my touchpad didn't work suddenly.
It works only on BIOS not in windows so hardware should be ok.
On my laptop Fn + F2 is the combination to enable/disable touchpad - it does nothing (usually it shows info on screen)
I tried:
Restart
Reinstall windows
Then format C and reinstall windows
Installed drivers from Acer website using my serial nr. (first serial I/O driver then touchpad)
Disable and then reinstall drivers in device manager (ELAN I2C Filter Driver - I assume its touchpad?)
On BIOS I cant find anything about touchpad
On windows settings > device > touchpad turned it on > restarted > off

Nothing helps
I don't get any problem warnings from windows
Any ideas anyone?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Access the bios and then go to the MAIN tab. Press CTRL+S and check if a function called TOUCHPAD appears.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    Hi lepiin, did you install windows via usb stick and then touch-pad worked ?
    tell us what exactly machine you have ?  
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    first i installed via windows update - it didn't work, then via usb stick - it also didn't work 
    even when i'm installing windows - touchpad didn't work
    only time i see it working is when i'm in BIOS

    My laptop - 

    Predator PT515-52

    Datasheet PN: NH.Q6YEL.002 (acer.com)


  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    * other fun key working ? like volume, lighting keyboard etc ?
    * I think there must be touchpad in bios, enter the advenset options (press F1) and search there touchpad.
    on picture other model, but I think it must be similar


  • what happens when you just press the F2 key?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    edited July 2021
    * other fun key working ? like volume, lighting keyboard etc ?
    * I think there must be touchpad in bios, enter the advenset options (press F1) and search there touchpad.
    on picture other model, but I think it must be similar


    Every other Fn key works like it suppose to
    And i don't have touchpad in BIOS 
    Maybe BIOS update?

  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    what happens when you just press the F2 key?
    Nothing happens
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    lepiin said:
    * other fun key working ? like volume, lighting keyboard etc ?
    * I think there must be touchpad in bios, enter the advenset options (press F1) and search there touchpad.
    on picture other model, but I think it must be similar


    Every other Fn key works like it suppose to
    And i don't have touchpad in BIOS 
    Maybe BIOS update?


    I saw on other sources that users did windows key + F7 (not Fn key) for you it maybe windows key + F2, try any options.



  • lepiin
    lepiin Member Posts: 11

    Tinkerer


    I saw on other sources that users did windows key + F7 (not Fn key) for you it maybe windows key + F2, try any options.



    Yeah i tried all that in the article - nothing helps
    I tried also windows key + F2 and other F keys nothing happens.

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon

    if your laptop under warranty, try to get help from official acer support.
    touchpad work under bios, but in windows not, it suppost to be driver issue, but you install and reinstall drivers... it some conflick between windows and acer drivers. try again uninstall and disable all touch drivers, restarts, install drivers, restart... but I think you did all of that.  
  • Try reinstalling windows by pressing alt+f10 before the acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    Try reinstalling windows by pressing alt+f10 before the acer logo.
    How this works?
    Just restart and Alt + F10?
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    lepiin said:
    Try reinstalling windows by pressing alt+f10 before the acer logo.
    How this works?
    Just restart and Alt + F10?




  • Is the problem still occurring?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    lepiin said:
    Try reinstalling windows by pressing alt+f10 before the acer logo.
    How this works?
    Just restart and Alt + F10?




    Doesn't work.
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    Is the problem still occurring?
    Yes still not working.
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    Hi lepiin,

    search in google "DriverPack"  download it and install, it's will automatically find all drivers for your laptop, maybe there will be some correct driver for it.
    but you MUST go over all tabs and remove all marks from other programs and drivers, that program can install many stuff like avast antivirus, opera etc... it's ads and you don't need that.

    I don't know if it help, but you can try it. at my last work in computer laboratory that program was lifesaver for me. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Access the bios and then go to the MAIN tab. Press CTRL+S and check if a function called TOUCHPAD appears.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • lepiin
    lepiin Member Posts: 11

    Tinkerer

    Access the bios and then go to the MAIN tab. Press CTRL+S and check if a function called TOUCHPAD appears.
    Ok this made me happy for a moment
    touchpad appears in bios but only thing i can choose is:
    I2C or PS2
    I tried both but neither works :(