Windows blue screen when laptop is unplugged

MaríaPedrosa

Dear Acer community,

I started having a insue when working with my laptop unplugged from the AC current. When I stay around 10 min without working with the laptop and it is unplugged from current, the windows blue screen appears for a few seconds and the laptop restart. I have checked that the BIOS and all drivers are up to date. DOes anyone knows how to solve this issue? Here are the details of my laptop:

Dispositive name: DESKTOP-LFJR326
Processor: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz 3.10 GHz
RAM : 8,00 GB
Device ID 442DBC7D-7435-4522-B653-5AA6167BE723
Product ID 00331-20020-00000-AA782
System Type:  64 bits operating system, x64 based processor
No-touch support

 WINDOWS SPECIFICATIONS

Windows 10 Pro Edition
Version 20H2
Installed on ‎21/05/2021
OS Build 19042.631
Windows Feature Experience Pack 120.2212.31.0

And uses a graphic card  "NVIDIA GeForce GT710". BIOS is  "Insyde Corp. V1.26, 27/03/2019"

Thank you in advance

Easwar

Hi MaríaPedrosa,

Try to do power drain,

1. Shutdown the unit.
2. Unplug the cables connected to the unit.
3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds.