Windows blue screen when laptop is unplugged

MaríaPedrosa Member Posts: 1 New User
edited July 2021 in Windows 10
Dear Acer community,
I started having a insue when working with my laptop unplugged from the AC current. When I stay around 10 min without working with the laptop and it is unplugged from current, the windows blue screen appears for a few seconds and the laptop restart. I have checked that the BIOS and all drivers are up to date. DOes anyone knows how to solve this issue? Here are the details of my laptop:
Dispositive name: DESKTOP-LFJR326
Processor: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz 3.10 GHz
RAM : 8,00 GB
Device ID 442DBC7D-7435-4522-B653-5AA6167BE723
Product ID 00331-20020-00000-AA782
System Type:  64 bits operating system, x64 based processor
No-touch support


Windows 10 Pro Edition
Version 20H2
Installed on ‎21/05/2021
OS Build 19042.631
Windows Feature Experience Pack 120.2212.31.0

And uses a graphic card  "NVIDIA GeForce GT710". BIOS is  "Insyde Corp. V1.26, 27/03/2019"

Thank you in advance

FAQ & Answers

  • Easwar
    Easwar Member Posts: 6,728 Guru
    Hi MaríaPedrosa,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 

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